Director, Digital Banking

Connexus Credit Union - Who We Are:

Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.

As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.

Connexus offers an Amazing Benefits package:

• 25 days of paid time off and 7 paid holidays

• 16 hours of paid Volunteer Time Off

• 401K Retirement with up to 6% employer match

• Excellent Health, Dental, Vision insurance, including multiple plan options

• Health Savings Account with generous employer contributions

• Employer paid Life insurance, Short-Term and Long-Term Disability

• Tuition Reimbursement from $4,000 - $7,000 per calendar year

• Robust Learning and Development program that includes an annual professional development stipend

About the Role:

We are seeking an impactful Director of Digital Banking to created and lead our credit union’s digital banking strategy, roadmap, and initiatives. The ideal candidate will have extensive experience in digital banking platforms, such as Alkami Technology or Lumin Digital. This role requires a strategic thinker with proven success in enhancing digital member experiences and driving innovation. Join us to shape the future of our largest branch and make a significant impact on our members’ financial journeys.

Responsibilities:

• Develops and executes Digital Banking roadmap, go-to-market strategy, integration of third-party properties for all digital banking properties.

• Develops strategies to build awareness and increase penetration of the Digital Banking platform (both desktop and App) and its growing capabilities/functionality as available.

• Helps champion the interactive Digital Banking channel as a vital component of the member relationship, and a key strategic and tactical component of overall business and marketing plans.

• Monitors & reports on member and feature usage within Digital Banking, member & platform issues, and makes recommendations for improvement.

• Fosters a values-based culture by managing the Digital Banking Channel and Development teams, supporting their growth as individual contributors, professionals, and team members.

• Builds the requirements and leads the creation of Digital Banking user experience (UX) standards and specific designs in collaboration with cross functional teams.

• Measures and tracks performance against Digital Banking business goals and coordinates efforts with MarComm, Digital Services, Agile Services, and Lending to achieve goals on time and within budget constraints.

• Leads the development of training and educational programs for new Digital Banking offerings throughout the credit union.

• Manages performance and enhancements of Digital Banking, digital member experience, and third-party integrations across Digital Banking properties, championing the member as the center of all Digital Banking technology decisions.

• Builds the requirements and leads the creation of user experience (UX) standards and specific designs in collaboration with cross functional teams.

• Collaborates with key partners across the organization on Digital Banking technology projects, from concept through to end delivery.

• Serves as a subject matter expert in their field and engages in a support role across the organization, working with project stakeholders to understand business requirements.

• Owns the quality assurance and testing of Digital Banking, and other marketing-based technologies.

• Keep abreast of changing trends in the digital marketplace so that the credit union may react quickly and competitively.

• Performs content and functionality tests to ensure simple, reliable and marketplace relevant experiences to increase user engagement.

• Manages activities related to platform development, SDK development, and CMS management.

• Troubleshoots & resolves development and production issues as they arise.

• Manages vendor relationships as related to web properties and technologies.

Position Requirements:

• This position is Remote.

• Bachelor’s degree in marketing, digital marketing, digital communications is Required.

• 8+ years of experience in consumer-facing technology, with prior experience in development / delivery of online, mobile or consumer facing technologies is Required.

• 5+ years of people leader experience is Required. 

• Experience in at least one of the following industries: financial services, retail banking, wealth management, online retail, or payments is Required.

• Proficient experience with HTML, JavaScript, CSS, DreamWeaver, Google Analytics, Google AdWords, .net, Adobe products, and Microsoft Office is Required.

Connexus Credit Union's Recent Recognitions:

• 5 Best Credit Unions of 2024 – Nerdwallet

• The Best Credit Unions of 2024 – Bankrate

• Best Credit Union for using Any ATM - The Balance

Equal Opportunity Employer/Disabled/Veterans/41 CFR 60–1.4, 41 CFR 60-1.35