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Intake Specialist

extra holidays

Remote:

Hybrid

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Toronto (CA)

Offer summary

Qualifications:

2+ years managing intake processes, Degree in Computer Science, Business or Engineering, Strong knowledge of MS Office Suite, Familiarity with Project Management principles.

Key responsabilities:

Manage end-to-end intake process
Log and monitor status of intake requests
Review content for quality and accuracy
Develop relationships with business and technology partners

CIBC Banking XLarge http://www.cibc.com/

10001 Employees

See more CIBC offers

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing
As an Intake Specialist, you will lead new intakes for a portfolio under Enterprise Technology. You will facilitate and co-ordinate end to end intake process. In addition, you will collaborate with a diverse team to create a consolidated response including scope documentation and estimation.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

Intake Process: You’ll manage the end-to-end technology intake process ensuring all established guidelines, processes and service levels are followed taking corrective action or escalating issues as appropriate.
Service Levels: You’ll receive, log and monitor status of each intake request ensuring service levels are met and signoff is obtained.
Quality and Accuracy: You’ll review content of each request for quality and accuracy following up to resolve issues and/or escalating discrepancies with internal business partners or external service providers.
Relationship Management and Reporting: Develop and maintain productive relationships with designated business partners, technology partners and peers to resolve problems/inquiries .
Coordination & Collaboration: Coordinate and lead cross-functional tasks or work packages. Consolidate estimates and requirements from various cross CCT team.

Who you are

You have 2+ years experience managing or coordinating intake process. It is an asset if you have good understanding or knowledge of Project Management principles and lifecycle as well as experience working with technology partners.
You have strong experience with MS Office (Excel, PowerPoint, Teams, Outlook) as well as some experience with SharePoint is preferred.
You have excellent written and verbal communication skills. You have strong presentation skills to run meetings with stakeholders at different levels.
You have a degree in Computer Science, Business, Engineering, or related field.
You have solid Organizational skills. Your time management skills are strong and you are able to prioritize competing priorities to ensure successful outcomes.
You have strong attention to Detail: You take the time to review the final product to ensure accuracy and consistency.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.