Training Admin Assistant

Company Overview:

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

Benefits:

For information regarding our impressive benefits package, please visit our web site at LII Benefits.  We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.

Duties Include, But Are Not Limited To

• Handling basic office tasks such as answering emails and phone calls related to training programs and classes.
• Process training documents accurately and in a timely manner making sure forms are complete and requirements are met.
• Accurately update and maintain tracking spreadsheets with relevant data.
• Follow-up, escalate and report accurately on training data.
• Monthly calls to technicians and their managers for updates/feedback on tech’s progress/performance in training programs.
• Update technician and class training files to keep current and easily accessible.
• Prepare training documents and classroom materials for scheduled classes and to register techs.
• Maintains class calendar by setting up class invites and scheduling meetings accordingly.
• Setup class lunches, setup and refresh classrooms, and greet technicians and managers.
• Monitor stock supplies and report when there are shortages.
• Sort and distribute incoming mail.

• Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.
• Minimum of 2 years’ experience in customer service, administrative support, and/or coordinating roles.
• HVAC knowledge/experience preferred.
• Ability to learn and understand technical terminology.
• Must be able to work in a fast-paced goal-oriented environment.
• Computer skills and extensive knowledge of MS Office Suite, particularly with Excel spreadsheets.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Superior problem-solving skills.
• Able to handle multiple tasks, stay organized, and focused on details.
• Enjoys working independently and with a team.
• Must be passionate about supporting another’s success.

WE VALUE DIVERSITY

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.