Sr Service Engineer - E-6B Support (Onsite)

Date Posted:

2024-11-01

Country:

United States of America

Location:

HOK99: Field Office - OK Remote Location, Remote City, OK, 73101 USA

Position Role Type:

Onsite

This position is responsible for performing assignments requiring service of Collins Aerospace avionics, avionics systems, telecommunications or computer equipment and systems. The primary functions are to direct or perform; installation, operation, maintenance, troubleshooting, repair and system test and training, as required in accordance with Collins Aerospace and customer requirements. The position can additionally be tasked with planning and implementing interfaces between Collins Aerospace and Non-Collins Aerospace equipment. Services are performed using Collins Aerospace approved methods and workmanship standards to ensure optimum equipment operation and customer satisfaction. The Field Service Engineer (FSE) supports equipment and systems of high complexity and advanced technology. Competence is required in utilizing developmental techniques for experimental or prototype equipment and during configuration changes in customer systems including interface with Collins Aerospace and/or Non-Collins Aerospace equipment. The Sustainment and Support System personnel shall Provide Software Updates, Develop Monthly Reports, Support Information Assurance Requirements, and update the User’s Accounts Database.

Applicant must be willing to work first shift, be available for calls as needed, and occasionally exceed 40 hours per week. This position is a fully onsite role located at Tinker Air Force Base in Oklahoma. This role is eligible for relocation.

WHAT YOU WILL DO:

• ​Offers technical assistance to field engineers, technicians, and product support teams engaged in diagnosing, troubleshooting, repairing, and debugging intricate electro-mechanical devices, computer systems, and complex software that is associated with information technology.

• Installs, operates, maintains, repairs and modifies equipment. Normally receives little instructions on day-to-day work, general instructions on new assignments. Participates in determining objectives of assignment. Plans schedules and arranges own activities in accomplishing objectives. Work is reviewed upon completion.

• Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.

• Engages with senior personnel both within and outside the organization in their area of expertise. Acts as the primary representative for the organization on contracts or projects. Collaborates with senior internal and external stakeholders on important issues, frequently necessitating coordination across different organizations.

• Develops solutions to a variety of complex problems. May refer to established precedents and policies. Exerts some influence on the overall objectives and long-range goals of the organization. Erroneous decisions or failure to achieve objectives would normally have a serious effect upon the administration of the organization. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

• Comprehensive knowledge and application of principles, concepts, practices, and standards. Extensive familiarity with industry practices. A highly experienced professional with a deep understanding of their area of expertise. Effectively addresses a variety of challenges through innovative solutions. This role represents a fully qualified, career-focused position.

• Responds to situations where second-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

• Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.

• Involved in planning and preparing customer installation and training. Prepares and provides approval and validation of product support documentation. Prepares on-site installation drawings where modifications have been performed.

• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

• Serves as company liaison with customer on administrative and technical matters for assigned projects.

• Applies knowledge and experience with standard Information Assurance concepts, practices, and procedures within the network environment.

• Must be willing to work first shift, be available for calls as needed, and occasionally exceed 40 hours per week.

• Must be willing to travel for extended periods of time and be open to relocation.

QUALIFICATIONS YOU MUST HAVE:

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience.

• Active and transferable Top-Secret level U.S. government issued security clearance is required prior to start date.

• U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

• Must have experience in operating the mission support equipment installed on a Navy E-6B aircraft.

• Must meet the requirements as defined in DoD 8570.01-M Information Assurance Workforce Improvement Program for IAT Level II position.

• Possess IA (Information Assurance) Certification in one of the following: GSEC, SCNP, SSCP or Security+

QUALIFICATIONS WE PREFER:

• Possess Computing Environment Certification in one or more of the following: RedHat Enterprise Linux (preferred), Linux+, or Solaris 10.

ROLE TYPE:

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

WHAT WE OFFER:

Some of our competitive benefits package includes:   

•       Medical, dental, and vision insurance. 

•       Three weeks of vacation for newly hired employees. 

•       Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.  

•       Tuition reimbursement program.

•       Student Loan Repayment Program. 

•       Life insurance and disability coverage. 

•       Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. 

•       Birth, adoption, parental leave benefits. 

•       Ovia Health, fertility, and family planning.  

•       Adoption Assistance.           

•       Autism Benefit. 

•       Employee Assistance Plan, including up to 10 free counseling sessions.  

•       Healthy You Incentives, wellness rewards program.

•       Doctor on Demand, virtual doctor visits.  

•       Bright Horizons, child and elder care services.

•       Teladoc Medical Experts, second opinion program.  

•       And more!  

Learn More and Apply Now!

Diversity drives innovation: inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

#reempowerprogram 

This role is also eligible for the Re-Empower Program.  The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey.  Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience.  Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.  

Minimum Program Qualifications

• Be on a career break of one or more year at time of application
• Have prior experience in functional area of interest
• Have interest in returning in either a full-time or part-time position

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

The salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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