Lead Specialist- Default Support

Location:

Join our team as a Lead Specialist on the Default Operations Support team, providing crucial back-office support to our Default Management internal partners.  As you support various lines of business by handling essential administrative functions, you are a vital asset on the team.

Location:  Hybrid - in Brooklyn OH – 1 day in-office; 4 days WFH
Hours:  Monday - Friday 8:00am - 4:30pm ET

Essential Responsibilities

• Provides internal support to Default Management Ops teams
• Enters data into multiple systems
• Reviews documentation and sends out time-sensitive correspondence
• Roles at this level are responsible for moderate operational and/or administrative work
• Completes work while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
• Reviews and ensures proper documentation or procedures are used for each task
• Identifies and resolves issues by following established guidelines. Refers more complex problems to senior team member
• Refers more complex problems to senior team member, while contributing to workflow or process change, to form a stronger understanding of the specific product or process
• Accountable for regular reporting and analysis requests
• Recommends and implements processes to solve routine issues
• Is fully proficient in duties while working under moderate to limited supervision.
• Other duties as assigned
   

Required and Preferred Skills, Experience, and Qualifications

• High School Diploma or equivalent required; College degree preferred
• 1-3 years of experience in an administrative or operations role preferred
• Demonstrate excellent customer service, verbal/written communication, and interpersonal skills
• Digital literacy in MS Office365 – including Intermediate skills in Outlook, Excel, & Word
• Comfortable navigating multiple computer systems and applications
• Excellent time management, prioritization, and organizational skills
• Ability to work under pressure and meet deadlines
• Proven ability to handle high transaction volumes accurately
• Analytical, research, and problem resolution skills
• Quick learner who is not afraid to ask questions
• Ability to work from home 4 days per week in a quiet, private office setting with little to no distractions

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $21 to $22 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.