Patient Care Coordinator

Overview:

Continued growth at Maxor has created an opportunity for a Patient Care Coordinator to join our growing Specialty Pharmacy. This is an excellent opportunity for a Pharmacy Technician or Customer Service professional with retail pharmacy or high volume experience to make a positive impact in the lives of the patients we care for, working with a devoted pharmacy operations team. 

Position Location

This is a remote-based position within the Continental US.

Our Company

Founded in 1926, Maxor is a leading, independent pharmacy solutions platform that improves prescription drug affordability and outcomes. Over time, Maxor has built a unique and complementary suite of services and technology offerings that deliver clinical, financial and strategic value to patients, payors and providers across the pharmacy supply chain. Maxor has a proud heritage of growth and innovation earned over the decades. Amarillo, Texas is the legacy headquarters for Maxor, but our talent base is national. We operate pharmacies and other business operation sites across the United States with more than 1100 employees working from 42 states.

Why Maxor?

Pharmacies are essential to healthcare, with nearly 90% of the US population living within 5 miles of one and seeing their pharmacist an average of 12 times a year. Providing a positive patient experience is crucial to ensuring patients adhere to their therapies.  At Maxor, we recognize that our employees are our most valuable assets. We actively seek and retain talented professionals who are mission-driven to improve healthcare outcomes for patients. Our employees are essential to their own well-being, finding fulfillment in meaningful work, competitive compensation, diverse and inclusive teams, and limitless career possibilities.  With a workforce of 1,000+ and almost a century of pharmacy experience, we offer the stability of a Fortune 500 company and the energy and innovation of a startup. Our expertise and technology support the entire pharmacy ecosystem, but our impact goes beyond pharmacy services. We enable pharmacy care.

• Meets performance standards and expectations.
• Follows all Company policies and procedures.
• Assists with projects as necessary.
• Assists other areas as needed.
• Assists in compiling necessary reports and/or audit information as requested.
• Works cooperatively with other staff members to promote a positive and team oriented work environment.
• Assists in maintaining cleanliness and orderliness of the pharmacy.
• Participates in the Performance Improvement/Quality Management Process.
• Maintains accurate and complete patient records.
• Participates in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required.
• Exemplifies excellence in customer communications and service.
• Meets performance standards and expectations.
• Has a good understanding and working knowledge of all Maxor policies and procedures, accreditation requirements and HIPAA operational guidelines.
• May be included in after hours on-call rotation.
• Maintains regular attendance per established policies.

Education: 

• High school diploma or equivalent. College degree preferred
• Active Pharmacy Tech certification preferred, but not required

Experience: 

• Previous pharmacy experience and patient based service
• Retail preferred, but not required
• Strong customer service experience
• Comfortable with Outlook, Excel, Word, and aptitude for learning how to use new software systems

Knowledge, Skills, and Abilities:

• Excellent communication and customer service skills, both verbal and written
• Working knowledge of computer software, specifically Microsoft Office and Outlook
• Ability to problem solve and multi-task
• Ability to accurately enter data into multiple software systems
• Demonstrated organizational skills
• Ability to work with a diverse group of people, including patients and physicians

WORK SCHEDULE:

• Monday through Friday, 8 hour shifts during regular pharmacy hours that are 10AM CST to 7PM CST
• Additional hours as required
• Rotating on call responsibilities may be required

WE OFFER

At Maxor, we foster a diverse and progressive culture that promotes a work-from-home model and a "dress-for-your-day" approach to work attire. Our team-oriented environment encourages collaboration and innovation.  

We offer highly competitive compensation and comprehensive health benefits including:

• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
• Company-paid basic life/AD&D, short-term and long-term disability insurance
• Rx, dental, vision, other voluntary benefits, and FSA
• Employer-matched 401k Plan
• Industry-leading PTO plan
• And more!

Apply today at: https://www.maxor.com/careers/     

Maxor is an EOE, including disability/vets