Product Owner, Senior Advisor

Job Posting Title: Digital Product Owner, Senior Advisor

Role Summary

As a member of the Digital Provider Product Team, you will join a team transforming health care and health services for over 170M people worldwide. This role will work directly on the Cigna for Health Care Providers (CHCP) provider portal which offers providers the ability to perform critical administrative activities and exchange relevant health plan information throughout the member journey.

As a Digital Product Owner, you will seek to align business and technology objectives, communicate the product vision and roadmap, and prioritize needs into requirements to ensure that expected outcomes are achieved. You will lead a cross-functional team of technologists including strategist, designers, researchers, content strategists, analysts, and other digital experts to develop and enhance health plan provider portals. This role requires expertise in the revenue cycle management including claims processing, appeals, reconsiderations, and payment. This individual will play a critical role in ensuring our portal solutions align with the needs of healthcare providers, drive operational efficiency, and enhance user experience.

You’ll partner with and influence all facets of the business including operations, legal, risk, compliance, and cyber to drive bold strategies that define the trajectory of our user experience while shaping our product culture. You’ll remove roadblocks and act as a leader who puts team(s) above self to enable the delivery of truly differentiated digital products and experiences to the market, unlocking value for end users, clients, and our business alike.

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see, is right for you, we encourage you to apply! Our people make all the difference in our success.

About You:

• You have at least 5 years of professional experience as a Product Owner or similar role in the healthcare industry, with a focus on provider portals, claims management, claims appeals, and revenue cycle management workflows from submission to adjudication.
• Human Centered: You extract non-obvious customer needs, synthesize research to gain a deep understanding and narrow definition of a problem.
• Business Acumen: You help the business understand what levers within technology they can or should pull in pursuit of outcomes against business strategy. You can seamlessly change your communication style depending on your audience.
• Leadership: You build strong relationships, manage expectations, and effectively communicate product updates and progress.
• People Focused: Developing others is one of your highest callings. You mentor others, create great team connectivity and conditions for team success, you share best practices. Ability to facilitate difficult discussions, prioritization of competing interests, managing both strategic and tactical interests.
• Driver: you create, flex, and evangelize a roadmap.
• Growth Mindset: You lead with curiosity, are open to feedback, are open to (and encourage) failing fast, and know you’ve never learned it all. Demonstrated experience incubating new ideas.
• Stra-tactical: While focused on delivery, you are sharing back with your strategy partners what you are seeing "on the ground" to help influence roadmaps, changes in product/feature direction.
• Knowledge: Strong understanding of claims processing workflows, revenue cycle operations, industry regulations (e.g., HIPAA, CMS guidelines, etc.), and coding standards (ICD, CPT, HCPCS) and their impact on claims payment tracking, remittance advice and financial reporting.
• Claims & Appeals Expertise: Leverage in-depth knowledge of claims submissions, appeals, and reconsideration workflows to optimize portal functionality and usability.
• Technology Driven: You have familiarity with healthcare IT systems, EDI transactions, provider-payer integrations and experience working with Agile development teams building high-quality consumer products.
• Revenue Cycle Management Expertise: Familiarity with claims processing platforms, RCM software and EHR/EMR systems to design features and tools that streamline revenue cycle processes, improve financial outcomes, and reduce administrative burden for providers.

What You’ll Achieve:

• Put into practice problem-solving and analytical skills, including experience interpreting data, sometimes with limited context and direction.
• Drive the day-to-day tactical execution of product development.
• Lead backlog refinement sessions to maintain a consistently up-to-date, prioritized backlog of clearly defined features/stories.
• Translate business and operations problem statements and solution hypotheses into user stories or other forms of requirements, ensuring clear acceptance criteria and measurable success metrics.
• Proactively identify and resolve blockers (including technical and resourcing) to achieve product business objectives.
• Communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
• Continually build your product, technical and industry knowledge.
• Contribute to cross-functional stakeholder problem solving with business, engineering, and architecture to develop the best solution options.
• Ensure product performance by regularly monitoring key metrics and sharing key metrics as a checkpoint to validate monitoring.
• Ensure technology needs and product health of your products are addressed on a regular basis ensuring that you are not creating tech debt by focusing on feature enhancements only.
• Partner with peer POs and share best practices with the product team.
• POs will write definition-of-ready user stories, and incorporate architectural changes recommended by engineering.
• Leverages agility tools (e.g. Jira) and implements strategies to optimize team performance and achieve overall department objectives (e.g. manage story aging, manage WIP, epic size/throughput, etc.).
• Ensure the team’s work creates iterative value (e.g. supports the completion of MVPs/Epics in concert with other teams).
   

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 109,500 - 182,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.