Patient Care Services Representative

About Willow:

Join us at Willow to revolutionize the weight loss journey with a sustainable, patient-centric approach. We specialize in prescribing GLP-1 medications like Semaglitude and Tirzepatide, which support effective weight management without restrictive diets. 

At Willow, we empower individuals to achieve their weight loss goals through a nourishing, high-protein diet while keeping care affordable. Our programs prioritize accessibility and convenience, allowing patients to enroll easily and receive personalized evaluations from board-certified doctors from the comfort of their homes. 

About the role:

We are looking for a dedicated and proactive Patient Care Services Representative to join our company venture, Willow. In this full-time position, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging customer problems.

Seniority Level: Entry-Mid Level

Responsibilities:

• Serve as a facilitator between the patient and the company, ensuring a seamless experience. 

• Answering questions about Willow’s, offering accurate information about our products and services 

• Delivering information about Willow’s offerings.

• Ensuring patient satisfaction and maintaining professional patient support.

• Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible.

• Keep records of patient interactions, process patient accounts, and file documents.

• Take the extra mile to engage with patients.

• Stay updated with Willow’s products, policies, and services to provide informed support. 

Requirements:

• Experience working in a medical-related job.

• Excellent English communication and writing skills.

  • English proficiency must be at C1 or C2

• Strong customer service experience.

• Availability to work from Saturday to Wednesday from 9pm to 11pm EST.

• Hands-on experience in Excel/Google Sheets, Word/Google Docs, and other computer basics.

• Comfortable making calls with patients.

• Attention to detail and a good sense of judgment.

Nice to have:

• Experience working in telemedicine or related medical contexts.

• Experience supporting customers through the Intercom platform. 

What’s in it for you?

As a full-time member of our team, you’ll enjoy:

• Flexible hours, work wherever you choose.

• Unlimited PTO.

• Pro-rated 13th-month bonus in select regions.

• Non-working holidays per country of residence.

• Salary increases and performance-based bonuses.

• Referral bonuses.

• Financial support for online courses.

• Fun and casual work environment.

• Employee engagement activities and virtual gatherings.

• We are a diverse, global team! 🌍

Important Notice

To ensure the legitimacy of job opportunities, we strongly recommend that you solely rely on positions posted here on our official website: outliant.com/careers.

All our current job openings require video interviews conducted in either or both synchronous (via Google Meet) and asynchronous (via Willo) formats. Kindly refrain from accepting offers that appear suspicious. For any inquiries or concerns, feel free to reach out to us via email at recruitment@outliant.com.

Please be assured that we are fully committed to maintaining integrity in our hiring process.