MAKE A DIFFERENCE AT OCHIN
OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.
OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.
At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.
Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging, and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.
Position Overview
The Content and Communications Coordinator will support OCHIN marketing and communications through a wide variety of cross-functional activities. This role will understand internal and external audiences and the media channels that enable them, to effectively support the implementation, monitoring and optimization of marketing activities and communications campaigns across the organization. As a highly detail-oriented, organized, creative contributor to the OCHIN Communications and Marketing team, this person will help support daily media relations activities, such as news monitoring, interview prep, and coverage reporting, and contribute to integrated content marketing campaigns and initiatives by maintaining core collateral and presentations; updating website content; writing blog posts; and coordinating newsletters, testimonials, social media posts, and more. This role actively contributes to team excellence by staying abreast of news, content marketing, and public relations trends and adopting best practices. The Content and Communications Coordinator also provides functional support to communications and marketing colleagues and actively seeks to collaborate with others across the organization to advance projects that support OCHIN’s mission and embody its values, fostering a culture of diversity, inclusion and belonging.
Essential Duties
- Storytelling and Content Creation/Curation: Supports the development of compelling external and internal content that connects core audiences to OCHIN’s mission, value, and capabilities across traditional, digital, and social media channels.
- Brand/Message Management: In partnership with others, ensures that all communications and marketing materials align to and reinforce OCHIN’s brand expression, voice, and strategic narrative.
- Metrics & Performance: Incorporates methods of measurement to optimize the reach and relevancy of corporate communications and marketing materials. Seeks to optimize communications and marketing effectiveness to drive heightened audience awareness, understanding, and engagement.
- Teaming & Collaboration: Adept at partnering across teams to socialize new ideas and strategies collaborate to build buy-in, and strengthen outcomes and drive positive results.
- External Communications: Supports the writing and production of original public content such as: newsletters, blog posts, press releases, videos, web pages, social media posts, or other publicity materials with an eye toward newsworthiness and organizational brand/message alignment. Contributes to strategic communications planning and public relations initiatives.
- Member and Workforce Communications: Provides additional communications support to member and workforce communications teams as needed to drive timely brand/message alignment.
- Media Relations: Provides media relations coordination and support, including regular media monitoring, interview/spokesperson prep, and coverage reporting.
- Content & Campaign Coordination: Helps coordinate monthly newsletter and supports content or media asset management as needed. Actively contributes to OCHIN’s editorial calendar and supports integrated communications campaigns across core audiences and channels.
- Writing/Editing: Uses industry best-practices, including AP style and SEO, to craft high-quality content and translate it across diverse audiences to maximize reach and engagement. Helps maintain core presentations, visuals, and messaging collateral used by teams across the organization to support brand/narrative alignment. · Analytics and Reporting: Helps tracks metrics for performance and engagement and supports weekly, monthly, and quarterly analytics reports to guide integrated content marketing strategy.
- Executive Communications and Events Support: Partners with others across the Communications and Marketing team to support executive communications, marketing, and event management as needed.
- Other duties as assigned.
- Experience using Microsoft O365 and SharePoint tools (Outlook, Word, PowerPoint, Excel)
- Familiarity with social media and scheduling applications, like Later or HootSuite (Wordpress, AirTable, Canva, Adobe Creative Suite, or other CMS/design tools a plus)
- Exemplary communications skills, both written and verbal
- Excellent interpersonal, intercultural, and customer service skills
- Strong organizational skills and a demonstrated ability to self-manage tasks and details (some project management experience a plus)
- Proven ability to work on multiple complex programs and projects at one time (e.g. experience in an entrepreneurial, fast-paced environment)
- Degree in public relations, journalism, communications, English, or marketing, or a combination of 1-4 years of experience in related field and some higher education
Competencies Core to all OCHIN Positions
- Agile Thinking – Regularly looks for ways to find efficiencies, innovate, and make things better; Makes appropriate decisions and finds solutions for each situation
- Collaboration – Team player and relationship builder whose “can do” attitude inspires others while working together to solve problems and meet organizational needs; Hones the ability to influence key decision makers by communicating effectively and finding holistic solutions with benefits at all levels
- Curiosity – A desire and ability to learn quickly, be resourceful, and be open to regularly accepting feedback and growing from it
- Entrepreneurial – Continuously seeks to understand and add value to the business; Succeeds in a fast- paced and changing environment and is excited to play a part in adding value to the organization and its mission
- Passionate – Cares deeply about adding value and improving health care technology in the communities in which we live and serve; the desire and ability to recover quickly from difficulty; keeping the mission at the forefront of all work
- Resourcefulness – A non-passive approach to thinking outside the box and ability to work independently with little supervision and be capable of strategically prioritizing multiple tasks in a proactive manner
- Systems Thinker – Ability to understand, work well with, create, and improve processes; Understand how work and inter-functional processes influence one another within the whole and make improvements appropriately
Job Skills
- Attention to Detail – ensures information is complete and accurate
- Communications – delivers clear, effective communication and takes responsibility for understanding others
- Decision Making – obtains information and identifies key issues and implications to make informed and objective decisions
- Problem Solving – identifies problems and uses logic, judgment, and data to evaluate alternatives and recommend solutions
- Project Management – supports an environment that guides a project to its successful completion
- Time Management – sets priorities, goals, and timetables to achieve maximum productivity
- Technical Skills & Knowledge – acquires and uses technical and professional knowledge, skills, and judgment to accomplish results
- Work Standards – demands quality and continuous improvement
COVID-19 Vaccination Requirement
To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.
Work Location and Travel Requirements
OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.
Work from home requirements are:
- Ability to work independently and efficiently from a home office environment
- High Speed Internet Service
- It is a requirement that employees work in a distraction free workplace
We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings
Equal Opportunity Statement
OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.
As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.
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