Sr. Business Analyst, LiveAnalytics

Job Summary:

SR. BUSINESS ANALYST, LIVEANALYTICS

Location: Remote in the US; preference for Central & Eastern time zones

Division: Ticketmaster NA

Line Manager: Manager, Analytics

Contract Terms: Permanent, 40-hours per week

THE TEAM

The LiveAnalytics team is a market leading data analytics provider focused on innovation and unlocking the power of data for our clients. Some examples our product suite include prospecting models, brand affinity models, venue-selection models, season ticket retention models, pricing models and economic impact studies. The list goes on and there are more requests every day.

THE JOB

We are looking for a Sr. Business Analyst who is passionate about building the next generation of analytical products in live entertainment. We’re excited to find someone who enjoys taking complex data situations and bringing the insights to life with compelling visuals and stories. If you get excited when using Amazon Quicksight… then you’ll love this role!

This role will be responsible for working on some of the most interesting and challenging problems in the sports, arts, family, and concert areas our clients face, and you will have the opportunity to take our data-driven insights, convert them to recommendations and communicate those recommendations directly to our clients. Furthermore, this role will partner closely with key team members across leadership to help create new and innovative product solutions and find opportunities for process optimization. Additionally, this role is expected to work with various internal stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions, while having the opportunity to build models and see them all the way into production.

WHAT YOU WILL BE DOING

• Working directly with the business, product, and engineering teams, Ideate and build proof of concepts for client-facing analytical tools and products.
• Mine and analyze data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies.
• Interact with internal and external clients to develop hypotheses, scope project requirements, formulate and execution analyses, and present results and recommendations.
• Create and maintain dashboards utilizing Amazon Quicksight.
• Conduct ad-hoc analysis and presenting results to internal and external stakeholders.
• Serve as resident expert in statistical analysis, including model development, validation, and maintenance.
• Query, transform, and integrate data from multiple sources and structures and carry out data cleansing and normalization tasks to ensure data integrity.
• Construct models to predict consumer behavior, propensities, preferences, lifetime value, and retention.
• Develop processes and tools to monitor and analyze model performance and data accuracy.
• Work with internal data engineering team to automate model implementation.
• Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional projects and team support as needed.
• Develop and maintain online dashboard summaries of data and campaign performance to facilitate learning and decision-making.
• Present results, insights, recommendations to internal and external clients.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Bachelor’s Degree in Statistics, Analytics, Computer Science, Math, Economics or other related field.
• Minimum of 5 years of experience using statistical and computer languages such as Python, R, Java, AWS, and so on.
• Exceptional SQL skills.
• Able to communicate complex analytics results and insights to less technical audience.
• Experience with data visualization tools, Amazon Quicksight a plus.
• Experience with database management and data architecture, Databricks a plus!
• Strong understanding of all facets of Database Marketing and Dynamic Pricing.
• Extensive experience with PowerPoint and Excel functions and formulas.
• Strong written and verbal communication skills.

YOU (BEHAVIOURAL SKILLS)

• Passionate and motivated. 
• Driven, with an entrepreneurial spirit. 
• Resourceful, innovative, and a forward thinker.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.