Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
Make an impact — from near or far
At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.
We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.
The opportunity
The SIS Senior Systems Analyst will report to the Director of SIS Solution Delivery. You will will analyze existing systems and business models, recommend resolutions and improvements, troubleshoot problems, improve configurations, map interdependencies, author configuration and maintenance documentation, and ensure security and quality by design. The ITS Senior SIS Systems Analyst leads technical proposals for integrated solutions which achieve comprehensive success criteria. This Analyst is an instrumental liaison between the Registrar, Student Experience teams, and Information Technology Solutions (ITS) and may be a developer/configuration specialist. They serve as primary contact for questions related to how the system works from both a business and technical perspective. You will track solutions and fixes from beginning through delivery.
This role can be 100% remote in our approved working states.
We have four total positions open focusing on:
DegreeWorks (Sr. Systems Analyst)
Student Module (Sr. Systems Analyst)
Accounts Receivable Module (Sr. Systems Analyst)
Financial Aid Module (Sr. Systems Analyst)
What you'll do:
- You will ensure system design with regard to configuration, population selection, and batch jobs balances functional, service quality, security, performance, deployment, supportability, operations and other important systems management requirements.
- You will resolve difficult problems with urgency and provide clear demonstration of technical excellence throughout all activities and phases of analysis and design.
- You will act in a development capacity regarding configuration, scripting, and scribing for the appropriate module.
- You will develop expert-level knowledge of Southern New Hampshire University's SIS and its out-of-the-box capabilities, together with its interactions with other systems at SNHU. Wherever possible, aim to use supplied capabilities and avoid customization.
- You will be a primary contact and escalation contact for any business or technical questions regarding each module.
- You will maintain technical capabilities and constraints of the Banner system as it relates to the different modules, staying informed regarding upcoming releases and our needs.
- You will demonstrate working knowledge of standard business processes and usage of student evaluations.
- You will support diagnostics, design, and testing regarding evaluation format, system performance, scribe best practice, and related concepts.
- You will Plan and perform technical specification and prioritization activities using selected methods and tools.
- You will translate high-level requirements into specifications, diagrams, flowcharts. Document all aspects of technical specifications using best practices as defined by team.
- You will Be a primary "two-in-a-box" partner with functional subject matter experts.
- You will understand all aspects of requirements including functional, non-functional, system context, operations, maintainability, and impacts. Demonstrate expertise in implementing solutions.
- You will obtain input from and formal agreement to system goals and requirements from diverse range of business and technical partners and negotiate against other priorities.
- You will ensure change control and communication of solution evolution.
- You will Assess, design and make recommendations regarding complex IT systems to meet our goals and priorities, balancing requirements, cost, and improvement goals.
- You will perform impact analysis, map system interdependencies, document interfaces and make recommendations on major design options, assessing trade-offs and risks.
- You will ensure system design with regard to configuration, population selection, and batch jobs balances functional, service quality, security, performance, deployment, supportability, operations and other important systems management requirements.
- You will act in a development capacity regarding configuration, scripting, and scribing for the appropriate module.
- You will develop expert-level knowledge of Southern New Hampshire University's SIS and its out-of-the-box capabilities, together with its interactions with other systems at SNHU. Wherever possible, aim to use supplied capabilities and avoid customization.
- You will leverage and support project management methods by assisting with planning, providing estimates and work breakdown structures for your work and the work of other roles, reporting progress, flagging/resolving issues to ensure predictable and successful achievement of desired outcomes.
- You will be a primary contact and escalation contact for any business or technical questions regarding each module
- You will demonstrate technical leadership in collaboration with product owners, business analysts, solution architects, developers, QA and other team members to support all phases of the Software/System Development Lifecycle (e.g. prototyping, requirements, design, system testing, user acceptance testing, deployment, operational troubleshooting.)
- You will partner with business and technical teams and diplomatically resolve conflicts to ensure system design which balances competing goals.
- You will perform mentoring of less experienced staff members.
We would like to see:
- Experience with Banner Student Information System
- 5+ years' experience as an analyst in leadership roles on multiple complex and high-risk enterprise information systems programs.
- Experience with higher education concepts and technical possible effects (admissions/advising, financial aid, student lifecycle)
- Experience with Software/System Development Lifecycle and Integration.
- Knowledge of Security standards and architecture.
- Familiarity with API and file-based integration methods for application to application integration
- Familiarity with Accessibility and Usability design approaches.
- Familiarity with performance testing and tuning approaches.
- Familiarity with test-driven development concepts including testing strategy, test plan coverage and other quality assurance techniques.
- Lead analyst skills with experience implementing complex solutions balancing cost-benefit, security, extensibility, interoperability, manageability, and other important organizational considerations.
- Experience negotiating to resolve priorities and conflicts to ensure successful and stable outcomes.
- Experience documenting system technical specifications and test specifications.
- Experience root-cause analysis for troubleshooting problems.
- Experience in standard SQL tools and reporting standard ticket-tracking and reporting tools.
Additional experience in:
- Degree(s): Bachelor's degree in related field or experience.
- Understanding of DegreeWorks (Banner SIS)
- Understanding of Student Module (Banner SIS)
- Understanding of Accounts Receivable Module (Banner SIS)
- Understanding of Financial Aid Module (Banner SIS)
We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.
Compensation
The annual pay range for this position is $83,071.00 - $132,940.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $91,794.00 - $124,192.00.
Exceptional benefits (because you’re exceptional)
You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:
High-quality, low-deductible medical insurance
Low to no-cost dental and vision plans
5 weeks of paid time off (plus almost a dozen paid holidays)
Employer-funded retirement
Free tuition program
Parental leave
Mental health and wellbeing resources
