Career Services Team Lead

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Career Services Team Lead supports a career services operational segment and all staff employed therein. You will manage the development, implementation, and outcomes of the team processes, solves issues that arise, and handles managerial decisions with department leadership. Additionally, the Career Services Team Lead develops and completes metrics and reports to demonstrate progression and outcomes of each goal, project, and initiative that is assigned to the team.

This is a remote friendly position (#LI-Remote). You will report to the Director of Career Advising

In this Role:

• You will help us lead productivity, strengthening, and developing operational model and goals for outreach and engagement.
• You will help us provide guidance and feedback to SNHU undergraduate and graduate students needing assistance with their career paths and professional development.
• You will use daily reporting from operational metrics page, Five 9, and Salesforce to drive team performance.
• You will coach individual team members towards increased effectiveness and maintain quality assurance oversight of members within their teams to ensure the communication of accurate information and guidance to students, and the use of best practices.
• You will coach team members on new processes, procedures, and projects.
• You will help us support the Career Services department in reaching established goals and measurements.
• You will collaborate with other company partners on a variety of projects.

What we're Looking For:

• Bachelor's degree and 1+ years of leadership experience
• Demonstrated experience leading a team towards meeting and exceeding their goals.
• Experience in career services/higher education, notably experiential learning, academic engagement, employer relations.
• Experience with relevant technology platforms (Handshake, Salesforce, uConnect)

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you’re exceptional)

You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources