Provide operational support for multiple programs within the Express Scripts clinical product portfolio, including but not limited to ScreenRx, Health Connect 360, Advanced Opioid Management, and several other programs that engage patients, providers, caregivers and clients to promote better health outcomes. In doing so, the Staff Pharmacist will need to be fluent about the intricacies of each program and provide appropriate patient counseling.
Essential Functions:
- Perform comprehensive evaluations of available patient health records and using evidence based medicine, proactively reach out to patients to educate and engage them in successfully managing their drug regimen and to advise them of cost saving opportunities available in their prescription drug plan. Respond to incoming inquiries regarding drug therapy. Follow up with patients to ensure continuity of care and provide clinical counseling as needed
- Reach out to patients new to their therapy to ensure early success in treatment by educating and engaging them in managing their medication regimens, including advising them on over the counter products and devices that may assist them in achieving their treatment goals
- Establish credibility as the trusted advisor to physicians and other healthcare professionals, including consultations to address omission of therapy concerns and recommend alternate treatment plans based on evidence-based protocols and guidelines
- Use specialized knowledge to conduct drug utilization review for patients with complex conditions or co-morbidities tied to TRC specific patient outcomes. Consult with other specialist pharmacists, physicians and patients to resolve therapy concerns, including making Gap In Care (GIC) calls and other appropriate interventions
- Represent Express Scripts and the Therapeutic Resource Centers at meetings to educate clients on the TRC process and the value of the TRC’s in improving the health of their members and saving costs
- Participate in pilot studies with specialized clinics or with other business partners
- Participate in community outreach and education related to the area of specialty
- Maintain leading edge knowledge in area of specialization through self-study and continuing education. Contribute to the specialized knowledge of other pharmacists through participation in journal clubs, leadership of grand rounds and other opportunities as they arise
- Works to continuously improve TRC outcomes including suggesting improvements to processes and systems, approaches to therapy, improved methods of communication and new services that enhance value to the patient, client or physician.
- Performs related duties as assigned
Required:
- Registered pharmacist in the state of practice
- Highly-evolved clinical pharmacy skills and/or clinical knowledge of a specific disease state
- Superior written and verbal communication skills
- Proficient in use of computer applications
- Demonstrated commitment to ongoing self-study to enhance specialty knowledge
- Demonstrated ability to work independently, solve problems and make informed decisions in a timely fashion
- Excellent customer service and interpersonal skills
- Demonstrated ability to effectively and professionally represent Express Scripts to patients, clinicians, clients and the public
- Ability to successfully complete Express Scripts’ required specialist training program
Preferred Qualifications:
- PharmD degree or equivalent in education and experience including post graduate advanced clinical training and practice experience.
- ACCP, ASHP or comparable certification in practice specialty.
- Experience with continuity of drug therapy management using evidence based protocols.
- Established record of performance as a trusted advisor to other healthcare professionals –prescribers in particular
- Expert user of third-party drug information tools and websites
- Clinical residency or fellowship in target specialty preferred
- Spanish language fluency is a plus
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
