Supply Chain Systems Manager

Location: Brampton, Ontario

Job Description:

Job Description Summary: 

Reporting into the Senior Manager, Supply Chain Systems, the primary focus of the Manager, Supply Chain Systems role is to lead and support and implementation and day to day business management of our Supply Chain applications across the network.

This role supports our supply chain strategy and customer experience as a key participant in the Distribution systematic activities across Pet Valu’s Supply Chain business areas, supporting both national and private branded Hardlines and Specialty products across North America in the Pet Valu family of stores, including Chico.

The successful candidate will be responsible to lead a team of Business Analysts, and indirectly lead 3rd party vendors and cross functional business partners . Building and fostering partnerships across the organization while supporting change and delivering excellence within our Supply chain team(s). This person should have a good understanding of Supply Chain applications (WMOS, AS/RS, TMS, BI, etc.), servant and analytical leader. This candidate will need to be an effective communicator across multiple levels of the organization. This role will involve creative problem solving, critical thinking, precise decision making, and the ability to process a large amount of information in short periods of time.

Essential Duties and Responsibilities 

• Lead and support Business Analysts throughout the application implementation, system configuration and business technical documentation process.
• Support (and at times lead) the delivery of Supply Chain projects ranging from $50k - +$10M
• Serve as support and at times the focal point for system migration activities, e.g. User Acceptance Testing and coordination of business partner sign-off.
• Lead the BA team to implement end-to-end testing for new system functionality and migrations.
• Identify process and system improvement opportunities as they relate to Supply Chain and supporting systems, drive them through to full implementation.
• Lead and support the creation of functional specifications and documentation for custom extensions or configurations.
• Seek input from participants across the business to understand specific opportunities and desired business outcomes; Implement practices including business process assessment, technical feasibility support, and solutions that meet those requirements and outcomes.
• Analyze existing business processes and identify areas for improvement, supporting a continuous enhancement culture.
• Perform root-cause analysis on systems and process issues and develop solutions to prevent the issues from recurring.
• Responsible for ensuring that new systems, services, and processes, are tested and aligned to business goals, and that findings are documented.
• Lead and support knowledge transfers to end-users for system changes and upgrades.
• Partner with business teams to support the development of business cases for supply chain process and systems improvement projects.
• Develop strong relationships and support ACEs across all levels within the organization.
• Lead and support change management activities and support the business through implementation of new practices using effective communication and frequent updates.

Competencies: 

Technical 

• Advanced experience working with and implementing Supply Chain Systems (WMOS, TMS, AS/RS Systems, etc.).
• Strong familiarity with Microsoft 365 suite (Word, Excel, PowerPoint, etc.) with advanced knowledge in Excel including pivot tables, v-lookups, advanced formulas, and macros.
• Familiarity with data mining applications (Tableau, Power BI, IBM Cognos).
• Solid understanding of Microsoft Dynamics (NAV).

Analytical

• Proficient in Supply Chain Distribution best practices, proven experience with optimizing systems to align with Operational goals and customer expectations.
• Demonstrated understanding of supply chain processes and key performance indicators, with strong analytical skills to interpret data, track KPI’s, and make data-driven decisions.
• Demonstrated ability to deconstruct complex opportunities and deliver positive solutions.

Teamwork 

• An effective team player who adds complementary skills and contributes valuable ideas and feedback. 
• Accountable for fulfilling any commitments made to others on the immediate or cross functional teams.
• Ensure the right business leads are informed and involved when required.  
• Build partnerships and work collaboratively with teams to achieve shared objectives.  
• Willing to “roll up their sleeves” when necessary to support tasks.

Execution with excellence 

• Motivate and lead a team to achieve maximum results.
• Take on new opportunities and challenges with a sense of urgency and enthusiasm. Able to manage multiple priorities.

• Learn innovative methods, tools, and technology and apply them to business requests and tasks.  
• Self-directed and motivated to independently accomplish results.
• Acquire and utilize the necessary information from subject matter experts to deliver excellence.  

Communication 

• Establish and maintain effective, dynamic relationships with management, direct reports, and user groups across the organization.  
• Demonstrate the ability to communicate effectively across cross functional teams, leadership, and third-party providers.  

Experience, Education, Certifications 

• Post-secondary education in business, supply chain or a related field. Relevant work experience will be considered.
• Minimum 5 - 7 years of progressive experience in Retail / Wholesale with a focus on Supply Chain applications.
• Excellent analytical and communication skills (written and verbal).
• Deep understanding of Distribution and Transportation operations considered an asset.
• Experience in leading a team.
• Experience using and implementing Manhattan Active, TMS, AutoStore, or any other AS/RS considered an asset.
• Strong Time and Task Management organizational skills.
• Knowledge of SQL or other programing languages is an asset.
• Experience in the retail industry is required. Pet Food, Supplies and Accessories experience is ideal.
• Project Management (PMP) experience supporting system implementation key asset.
• Experience collaborating across an organization with Merchandising, Supply Chain, Marketing, Store Operations, Finance, and IT is considered an asset.

Working Conditions 

• Flexible hybrid work schedule allowing for work from home, office, and distribution center. 
• Able to work in both warehouse and office environments.