Compliance & Monitoring Specialist

Sinch MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand. Sinch MessageMedia is the number one choice for easy and engaging business messaging.

Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.

Globally countries are enforcing higher levels of compliance around business messaging.  Sinch MessageMedia employs many security and compliance mechanisms. To further ensure we remain compliant and protect the end customers receiving messages, we are investing in an added layer of human verification into our business.  This role will work in conjunction with other security measures to ensure our customers can use their accounts to their full extent and help keep our application free of bad actors.   In this role you will become highly skilled in spotting non-compliant messaging and bad actors who look to send message content in a fraudulent manner.

This role will work as part of a 24/7 team of specialists monitoring messaging compliance in real time, as well as providing verification of new account sign ups, number verification for new numbers and approval of alphanumeric sender IDs (alpha tags).  

Key responsibilities:

• Be a compliance expert- monitor and approve live message content for customer campaigns, looking for possible fraud, spam and phishing content
• Respond to campaign approvals in a timely manner, approving campaigns within 60 seconds of notification
• Detect and report fraudulent activity and take actions to block accounts and notify customers
• Work with the Scam Compliance Team in relation to carrier and regulatory reporting
• Validate and approve new account sign ups within 15 minutes, validating that their account settings are appropriate for their use case, and looking to block illegitimate accounts created for the purpose of fraud or spam via bots/hackers or individual bad actors
• Stay up to date on regulatory requirements for acceptable / unacceptable message content in different countries/regions
• Share trends and learnings about new types of detected content and/or new styles of fraudulent attacks

To be successful in this role you will possess the following skills and attributes:

• Proven track record of completing tasks according to SLAs or in accordance with a set of quality standards
• Outstanding written and spoken English
• Proven experience working autonomously
• Can-do attitude with a passion for developing new business processes and procedures

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering;

• WORK FROM HOME: Our flexible remote work offering allows you to work from home, where you can be the most productive and successful.
• CELEBRATE YOU: By providing a day off for your birthday, we want you to take the time to celebrate the year your have had with your nearest and dearest.
• TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• STAY HEALTHY: We offer comprehensive market competitive medical insurance. A variety of supplemental plans are also provided to meet your individual needs.
• STAY CONNECTED: Receive a generous monthly home internet allowance.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.

Sinch MessageMedia will provide a company laptop within the first year of employment.  You will need your own laptop or PC until the work provided laptop has been provisioned.

• PC – Intel i5 4th Gen (or higher) – self provided
• Minimum OS Version: Windows 10 or higher
• Internet browser (preferably Chrome – but can use Edge, Firefox etc.)
• Minimum RAM: 8 GB
• Minimum HDD Space: 1 GB
• Headset: USB Headset (noise-cancelling)
• Web Camera (for team meetings)
• Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload &
• Download Internet speed is required.

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.

Requirements

in more than 60 countries — probably somewhere near you!