Field Service Engineer - IGT

Job Title

Job Description

Become part of a leading company in the Healthtech industry and be a vital part of our Benelux Services & Solutions organization. Your focus will be on supporting our systems within IGT (Image Guided Therapy).  Additional product training may also be relevant in future to fulfill changes in our installed base in combination with our customer demands.

We’d like to see a person skilled in analyzing a problem, being communicative, solution driven and who excels in taking ownership of any problem. Server solutions and system communications are a growing part of our propositions, hence skills and interest in IT solutions will be a merit.  You will be working mostly in the customer’s environment in the South-West Part of the Netherlands where the main focus will be on systems and devices within IGT (Image Guided Therapy)

Your role:

• Executing service activities such as regular preventative maintenance (PM), emergency service (CM), faultfinding, upgrades and modifications, according to the relevant Philips’ quality standard policies
• After full training, operating under required knowledge of regulatory requirement. Install IGT-systems according to standards with respect to quality and installation time including testing complex networks following stringent real time patient data requirements. (Mainly electronic, but also mechanical, hydraulic and IT interventions)
• To have a holistic view of the system and it´s functional environment, with an eye for functions from both a technical and user (clinical) perspective
• Responsible for completeness and accuracy of service records with particular attention to test & verification results
• Timely and accurate submission of service data, job sheets, field problem reports and other relevant administrative tasks as assigned
• Escalate timely to our Western Europe service support organization
• Report customer feedback and follow-up relevant assigned quality & regulatory training in a timely manner.
• Be a brand ambassador for Philips Health Systems and serve as company liaison with customer on administrative and technical matters
• Consignment duty and/or service duty outside office hours if applicable.
• Engage in required product and quality training locally or abroad.

You're the right fit if:

• Relevant educational background within medical/electrical engineering – or similar (i.e. MBO/HBO Elektrotechniek/werktuigbouwkunde, HTS Elektrotechniek)
• Educated in biomedical engineer is a plus
• Experience within field service preferably within a hospital environment is a plus
• You are familiar with computer tools, office software and database management system
• Good at identifying and maintaining customer relationships and related contacts
• Independent and service-minded with a logical and methodical approach to problem solving
• Structured, organized mindset with a high level of personal integrity and self-discipline
• Fluent written and verbal in Dutch is mandatory and English language is a must have
• Ability to participate in on-call rotation available to respond onsite 24x7 as needed.
• Home residence located in South-West of the Netherlands (between Rotterdam - Den Haag - Gouda - Breda)
• Willingness to travel for at least 80% (within Netherlands)
• Driving license (B)

You will be a part of:

Our Service Delivery District South-West NL, a service team of 14 highly competent Field Service Engineers. Your colleagues have different backgrounds and assign to different modalities (CT, MR, IGT, US, DXR and Patient Monitoring) and different ages giving the kind of mix of which a good team shall consist of. Most of this position is targeted geographically within the South-West of the Netherlands. It is, as a natural part of the Benelux organization, travel outside this focus area sometimes will be required, consequently willingness to travel is necessary for this role.

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here. #LI-EU