Remote Head of Operations

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Job Title: Remote Head of Operations (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $4,000 - 5,000 USD/month depending on experience + opportunities for large bonuses

Schedule: Monday - Friday, 8:00am - 7:00pm EST with multiple breaks (around 55-60 hours per week)

Job Overview:

Our client is an innovative operator of unattended retail stores in the United States. The company has a presence across many geographies and is rapidly expanding. The company was co-founded by a multi-time entrepreneur with multiple successful startups and an exit to one of the 5 largest private equity funds under his belt and an investor with experience at a top US investment bank and multiple well-known middle market private equity firms.

They are looking for someone who can have a pivotal leadership role in their rapid growth by ensuring seamless operations and successful new market launches. As their Director of Operations, you'll be at the forefront of empowering our team, enhancing our systems, solving problems, and forging key stakeholder relationships. Your leadership will directly drive our client's strategic objectives, fostering excellence across the operations, which is critical to establishing the company as the leader in their sector. Reporting directly to the owners, you will maintain active communication, ensuring alignment and excellence in all they do.

Responsibilities:

• Operations Management:
• Manage our Operations team to ensure that our markets are well-stocked, beautiful, and performing (revenue + profit).
• Actively monitor market problems (e.g. wi-fi outages, kiosk problems, equipment repairs, etc) and ensure that the Operations team quickly solves them. Intervene on higher-level problems or those without a clear SOP.
• Ensure that our team is quickly communicating with our boots-on-the-ground team members and supporting them as needed.
• Identify areas of our operating system that are ripe for improvement and work with appropriate team members to implement new SOPs and SOP changes.
• New Market Openings:
• Onboard new properties and chase down answers to key onboarding questions to keep our new openings schedule on track.
• Ensure that we and our team are 100% ready for new market openings.
• Be the point of contact for the installation team as questions arise day of.
• Client Success & Client Expansion:
• Find ways to creatively increase revenue and profits.
• Proactively ensure that the company has fantastic relationships with its clients (large property managers and owners).
• Help expand into other target properties in the client portfolio.
• Reply quickly and appropriately to any client inquiries or issues that they have.
• Join business development meetings as the company’s operations leader.
• Merchandiser Success:
• Screen and/or interview potential merchandisers.
• Ensure satisfaction of merchandisers through frequent 1-on-1s.
• Coach merchandisers to work faster and more effectively.
• Develop and maintain training materials for merchandisers.

Qualifications, Skills and Key Competencies:

• Proven track record as a dynamic Operations leader.
• Experience in, or a strong inclination towards, working in a fast-paced, small company environment with significant responsibilities.
• Strong sense of ownership and accountability — in our small company, you will be the decision-maker and directly responsible for outcomes.
• High motivation and a commitment to working hard. We work hard to achieve big goals here.
• Excellent interpersonal skills with a passion for mentoring and improving team performance.

Benefits:

• Opportunity for large bonuses for high performers.
• Holidays/PTO: They want you to enjoy time with your family and friends. Since they're a small company, they don't have specific rules on this, so this is up for discussion.