Technical Writer/ Communications Specialist

Everyone wins if government works better. We provide innovative solutions and services to complex problems and processes. We apply our creative skill set and expertise to empower government. Our proficient staff is at the front line of software development, digital media, financial services, business management, and solution development. 

Infina is looking for a Technical Writer and Communications Specialist to help produce a variety of written materials to support our customer within the Federal Aviation Administration (FAA). This individual will have the ability to translate complex, technical concepts and communicate the information in a way that is engaging and easily understandable. 

This position is full time onsite at the FAA Headquarters building in Washington DC.

Duties

• Research, document and edit content for the web, training packages, communications and outreach, technical documentation, marketing materials and more  

• Author and review technical documents for accuracy and adherence to defined standards 

• Follow protocols for knowledge creation and publish within recommended systems and timelines 

• Develop program documentation for security requirements for new systems 

• Produce and distribute tutorials to help end-users use a variety of applications 

• Collaborate with SME’s for additional clarifications, review, and content capture 

• Research and collect usability feedback from SME’s, designers, and end-users 

• Establish, plan, and administer writing policies and procedures in accordance with governmental policies and procedures 

• Perform other duties as assigned 

• Must have a degree in English, Journalism, History, Political Science or related field 

• Must have at least eleven (11) years of relevant experience; FAA experience is highly desired

• Experience with Microsoft Project, Microsoft Visio and Microsoft Office tools 

• Ability to translate technical concepts and information for various audiences at different levels of technical literacy and produce accurate, strategic written materials under tight deadlines within a dynamic, team-based environment 

• Creative skills and usage of photographs, drawings, diagrams, animation, and charts that increase users’ understanding 

• Excellent written skills in English 

• US Citizen or Green Card Holder

Infina, Ltd. is an equal employment opportunity company. All individuals are encouraged to apply.