US Fulfillment CSR

Founded in 2017, REPS & Co. has rapidly become a leader in data analytics in the entertainment industry. Recognized on the Forbes list of America's Best Startup Employers, we focus on delivering advanced analytics that support data driven decisions. Our solutions provide comprehensive insights and forecasts, enabling us to have a better understanding and response to supply and demand in the ticketing world. With a commitment to driving innovation, REPS & Co. helps shape a dynamic market environment.

The ideal candidate will be responsible for:

Make both inbound and outbound phone calls

Learn a variety of complex, company specific, processes and software/systems to successfully perform position requirements

Pull and process sold inventory reports.

Audit sold inventory for delivery to customers and/or online portals.

Manage orders entered into the POS system.

Monitor and fulfill all incoming sales (etickets, Mobile QRs, flash and mobile transfers).

Frequent data entries into Excel, google sheets and Airtable documents.

Checking emails and answering them.

Perform other duties as assigned

Qualifications:

Minimum 2-3 Years Call Center Experience

Previous operations or logistics experience is preferred

Technologically savvy and quick on a computer

Attention to detail - accuracy is important

Ability to establish and maintain priorities in order to complete assignments by deadlines

Must be reliable and on time

Ability to learn information quickly and retain knowledge

Proficient at website navigation

Knowledgeable of Excel and/or Google sheets

Ability to own and manage work to maintain deadlines

Must be willing and ready to learn

Excellent written and verbal communication skills

Must be a People Leader- Ability to communicate properly and clearly to marketplace and colleagues

Collaborative worker

Must possess strong time management skills, be detailed oriented, and organized

Must be able to work in a fast paced environment

Must be reliable, on time, and self motivated

Must be willing to work on weekend graveyard shift/shifting schedules

#RemoteWork

Available to Work Pacific Time Zone