IT Technician

Overview:

We believe that human care comes first. Only when our talent thrives can they deliver their very best to our clients. We are honored to serve agents of change in culture-shaping industries – including cannabis, sports and entertainment, technology and state and local government. We stay at the forefront by empowering the next generation of talent: rising leaders full of big ideas, passionate energy, and purpose to effect real change. Our inclusive culture, competitive benefits, and flexible work arrangements are designed to motivate and inspire our team members to build something special.

MGO is a top 50 CPA and advisory firm of 700+ professionals working remotely and in offices throughout the U.S. and India. Through frictionless digital tools, we address the local needs, and fuel the global ambitions, of clients in 97 countries. MGO is proud to be a “Best Place to Work” and is ranked as a leader by Accounting Today and Inside Public Accounting.

Job Details

The IT Technician (Level 1) will provide Tier 1 support via phone, email and computer chat. This position will use knowledge and resources to diagnose and resolve issues, and escalate issues that extend beyond Tier I span of control. The IT Technician (Level 1) will provide in person support for local office.

Core Responsibilities:

· Ticket workflow management (incident management)

· Provide Level 1 help desk service

· Training on use of use of IT equipment (communications, video and other office equipment)

· Designated on site local office support

Essential Functions:

· Provide a point of contact for end-users to receive support and maintenance of MGO’s desktop computing environment.

· Installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and peripherals to ensure optimal workstation performance.

· Provide level 1 support remotely (via phone, email, or instant messenger) or in person with hands-on help and or training at the desktop level.

· Provide support on escalated tickets working closely with GOC team members

· Provide software support by assisting users with the efficient and effective use of various company applications.

· Troubleshoots hardware and software issues on personal computers, workstations and printers. Assists users with basic Microsoft Office and other application questions.

· The position provides opportunities to work on special projects and will be asked to assume increasing responsibilities as time goes on.

· Monitor and maintain designated local office computer related equipment and resources

Minimum Qualifications:

· Associates or Bachelor’s degree (or equivalent experience) in MIS or technology-related field

· 1 to 2 years of experience working as an IT help desk staff

· Excellent written/verbal communication skills

· Outstanding customer service skills: ability to assist others in person and over the phone

· Intermediate knowledge of the Windows 10 Operating System

· Intermediate Microsoft Office experience

· Demonstrated ability to manage complex projects with multiple stakeholders

Success Factors:

· Ability to perform several tasks concurrently with ease and professionalism

· Ability to communicate clearly and concisely, verbally and in writing

· Must have excellent interpersonal skills and customer service skills

What's in it for you:

• Work at the forefront: Our clients are culture shapers and mavericks breaking new ground in competitive and highly regulated industries. They expect us to deliver truly innovative solutions, built on sound accounting fundamentals, and a vision for the future. That is why we celebrate creative problem solving and seek team members with passion for what’s next. 
• Culture rooted in human care: Our style of relationship development and service delivery is based on the MGO Way, 26 fundamentals that guide our workplace culture. With a focus on mutual trust, personal responsibility, and an inclusive mindset, we believe there is no limit to what we can accomplish together.
• Where you can build something: As one of the fastest-growing firms in the nation, there is no end to the opportunities to shape a career you are passionate about. We appreciate an entrepreneurial spirit. Bring your passions, your energy and your ideas to build a meaningful experience for yourself and our clients.
• Freedom to give your best: Because you know your goals and motivations, we offer flexible work arrangements, and a progressive time off policy that helps you achieve an optimal work/life balance. 
• Compensation you deserve: We are happy to fuel your passion with a competitive compensation and benefits package that rewards hard work and motivates you to go beyond.

Pay Range: $55,000 - $65,000

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