About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.
Accolade is seeking a Senior Data Analyst to help drive engagement with our products and services among our member base via actionable reporting and insights. As part of our analytics team, you’ll partner closely with marketing and product management to deliver strategic analyses focused on marketing and growth, with an end goal of driving revenue and connecting our members to the right healthcare offerings.
This role requires exceptional quantitative and critical thinking skills as well as a strong understanding of marketing and product analytics. This is a high-visibility role and the ability to communicate complex findings and actionable insights clearly to an executive-level audience is a must. In addition, this individual must be able to collaborate effectively across multiple functions and thrive in a fast-paced environment.
Responsibilities
Own reporting and analytics for growth and member marketing for our Advocacy product offering, including email and mail campaign reporting and data on the user journey
Work with cross-functional stakeholders in marketing and finance to define and track key marketing metrics such as acquisition costs and return on spend
Deliver actionable insights around growth opportunities, inefficiencies and user pain points, leading to campaign and funnel optimizations
Partner with product management on end-to-end funnel analytics and marketing attribution within our web and app-based products
Help design and measure performance of marketing tests to improve our targeting, creative, and calls to action
Design compelling data visualizations in Tableau and Qlik that empower business leaders to make strategic decisions
Collaborate with engineering to improve our marketing data quality
Qualifications:
5+ years of relevant professional experience including 2+ years in marketing analytics, preferably with channels including email and direct mail
Advanced proficiency in SQL (Redshift, MySQL)
Expertise in dashboard development using BI tools such as Tableau or QlikSense
Experience with A/B testing, including statistical hypothesis testing methodologies
Familiarity with Python or R for complex analyses
Bachelor’s degree preferably in a quantitative discipline; advanced degree a plus
Experience with analytics tools such as Mixpanel, Amplitude, or Google Analytics a plus
Our people are the Heart of Accolade
Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:
Member Obsessed
For everything we do, we ask ourselves: Is this going to make our member’s life measurably better?
Be Fearless
We think differently. We do what’s never been done. We are reinventing healthcare every step of the way.
Stronger Together
We honor the differences among one another and know that our unique perspectives drive us forward.
Genuine Care
We care deeply about the human beings we work with and serve. We have each other’s back.
Embrace Reality
We bring the data, tell the truth, and trust each other.
Relentless Execution
We operate with a bias for action. Take initiative, move fast & have fun.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.
To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.
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