Match score not available

Customer Support Team Lead

Remote:

Hybrid

Experience:

Senior (5-10 years)

Work from:

Bangkok (TH)

Offer summary

Qualifications:

Fluent in English and Thai, Experience in a fast-paced environment, Strong project and stakeholder management skills, Excellent coaching and communication skills.

Key responsabilities:

Solve customer issues and enhance experience
Lead and motivate customer support specialists
Collaborate with stakeholders for results
Analyze data for improvements and opportunities

Bolt Fintech: Finance + Technology Unicorn http://bolt.eu

1001 - 5000 Employees

HQ: Tallinn

See more Bolt offers

Job description

<gh-intro>
<text>

We are looking for an experienced Customer Support Team Lead to own the ride-hailing Thailand market and lead a team of customer support.

</text>
</gh-intro>

<gh-about-us>
<title>About us</title>

<text>

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

</text>

</gh-about-us>

<gh-role-detail>

<title>About the role</title>

<text>

We are looking for an experienced Customer Support Team Lead to own the Thailand ride-hailing market and lead a local team of customer support specialists.

</text>
</gh-role-detail>

<gh-responsibilities>

<title>Main tasks and responsibilities:</title>

<point>Solving customer issues and making it feel easy so customers continue to use our products and services.</point>
<point>Contributing to your peer's success through collaboration, creativity, and giving critical constructive feedback.</point>
<point>Identifying problems and opportunities to support our purpose and initiate, own, and contribute to solutions.</point>
<point>Working closely with different stakeholders to ensure that Thailand delivers results.</point>
<point>Analyzing data to uncover gaps and improvement areas.</point>
<point>Readiness to lead a team of Customer Support Specialists and ensure their growth and motivation.</point>

</bulletpoints>
</gh-responsibilities>

<gh-requirements>

<title>About you:</title>

<point>You are Fluent in written and spoken English and Thai.</point>
<point>You have experience of thriving in a fast-paced environment.</point>
<point>You are a passionate, people-oriented person who is an excellent communicator.</point>
<point>You are great at making data-driven and metric-driven decisions.</point>
<point>You have a significant focus on project and stakeholder management.</point>
<point>You have excellent coaching skills to get people to deliver great results.</point>

</bulletpoints>
<text>

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
</text>
</gh-requirements>

<gh-perks>

<point>Play a direct role in shaping the future of mobility.</point>
<point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
<point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
<point>Accelerate your professional growth with unique career opportunities.</point>
<point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
<point>Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.</point>
<point>Take care of your physical and mental health with our wellness perks.</point>

</bulletpoints>
<text>*Some perks may differ depending on your location and role.</text>
</gh-perks>

#LI-Hybrid