API Support Specialist

About INTERACTIVE BROKERS!
This is a hybrid role (three days in the office/two days remote).

Interactive Brokers Group has been consistently at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983. We pride ourselves on being primarily a technology company and challenging the status quo. We push boundaries to offer our clients the best trading platform with the most sophisticated features at the lowest cost. Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform. Interactive Brokers is regularly recognized as a leader in the financial services industry.

About your team:

We seek a motivated individual to join our Institutional Services groups. The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements.

The successful candidate will be motivated, have strong initiative, and be analytical and methodical. We offer you a position that will both challenge and reward you. We look forward to reviewing your online application.

What will be your responsibilities within IBKR: 

• Assisting clients in developing and troubleshooting their applications, which connect through our various APIs, whether for algorithmic trading or other purposes. As a specialist, this will primarily be written support.
• Assisting clients in integrating API applications with third-party software (such as charting software).
• Assisting third-party institutions in integrating their applications to IBKR.
• Building and maintaining a client resource library, including program snippets, documentation, and consultancy resources.
• Creating various test and demonstration programs that utilize the IB API so that clients can use them as samples for their own development needs.
• In-house development assistance.
• Assisting in developing custom tools for internal users, including other teams in Client Service.

Which skills are required:

• Bachelor or advanced degree in Computer Science or related field.
• 2+ years of coursework and/or work experience programming in Java and Python.
• Some knowledge in C# and C++ as well

To be successful in this position, you will have the following:

• Understanding of Trading terminology and experience with algorithmic trading
• Understanding of Linux Terminal, Windows command line tools, and ability to work in various Operating Systems like Windows and Mac OS
• Working knowledge of Git workflow
• A deep understanding of REST API architecture
• Strong written communication skills to accommodate client inquiries directed via email or online chat
• Fast learner, proactive and helpful
• Strong verbal and written communication skills in English, any European language being an advantage

Company Benefits & Perks

• Competitive salary, annual performance-based bonus and stock grant
• Retirement plan 401(k) with a competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium.
• Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
• Paid time off and a generous parental leave policy
• Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
• Corporate events, including team outings, dinners, volunteer activities and company sports teams
• Education reimbursement and learning opportunities
• Modern offices with multi-monitor setups