Customer Education Specialist

Please Note: This is a remote position available in the state listed on this job. Additionally, employment with BambooHR is contingent on passing both a background and credit check. 

Essential Job Duties

The Customer Education team empowers customers to grow from good to great and reach their strategic outcomes by teaching them how to successfully adopt and operationalize BambooHR. We do this by focusing on user experience, scalability, and driving outcomes. We develop content that addresses these needs through different learning modalities including: webinars, workshops, eLearning courses, videos, downloadable graphics, and reference guides. 

Education Specialist, you’ll create eLearning courses, video tutorials, reference guides, and host/develop webinars, ensuring all assets created align with the BambooHR brand and meet customer needs. Your day involves scripting, recording, editing content, compiling information into courses, and collaborating with teams like Product and Marketing to support new features and initiatives. You’ll manage projects and analyze content performance to make improvements. The role also emphasizes personal development, providing opportunities to refine skills and explore new tools to improve customer education.

You will:

• Delivering clear, actionable content that helps customers achieve their goals.
• Research, script, design, and present new webinars and workshops (this includes being comfortable on-camera)
• Develop new elearning courses
• Record, edit, and create video content
• Write customer-facing macros and emails to drive participation learning content
• Drive projects and meet deadlines
• Work cross-functionally with everyone in Customer Experience, Product, Product Marketing, and Customer Marketing
• Represent Customer Education as member of product councils
• Manage projects, including projects not directly related to LMS/Webinars
• For example, develop content based on requests from other business needs, including toolkits, multimedia educational strategies, and other deliverables

What You Need to Get the Job Done

• Bachelor’s degree in communication, instructional design, or comparable education/experience and/or 3+ years in a training and enablement role.
• Tech Savy- Experience with video editing software such as Camtasia or ScreenFlow, with the ability to learn additional tools as needed. Familiarity with Adobe Creative Cloud is a valuable bonus, but not necessary.
• Demonstrated experience designing and delivering engaging adult learning experiences, including expertise in short-form learning content such as microlearning modules, video tutorials, and interactive guides.
• Engaging presentation skills both on and off camera with the ability to explain complex concepts clearly
• Excellent written and verbal communication.
• Engaging presentation skills both on and off camera.
• Proven ability to perform well under stress.
• Strong project management skills with a proven ability to prioritize tasks, manage multiple projects simultaneously, and consistently meet deadlines..
• Experience with course authoring tools, such as Articulate 360, or the ability to quickly learn new tools.
• Experience with graphic design tools such as canva or Adobe Creative Cloud.
• Excellent brand voice and ability to follow a style guide.
• Ability to research, script, design, and/or present on a variety of topics, including product-specific and strategy-level presentations.
• Understanding and application of principles for creating effective live and online training.

What Will Make Us REALLY Love You 

• Proven experience with Articulate 360 Experience with Camtasia and Closed Captioning software 
• Project management software experience
• Experience with Payroll services& HRIS software 
• Operating in Sprints

What You'll Love About Us

• Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor,  & Comparably for our great workplace culture.
• Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
• Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
• Health Benefits. Medical with HSA and FSA options, dental, and vision.
• Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
• Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus.
• Give back.  Get paid to give your time to the community: ask us about this!
• Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.
• Amazing Office Amenities. We’ve got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks! Ask us more about our office!
• Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.