IT Support Technical Assistant - Remote, Full-Time Work From Home - #220

We're seeking a highly organized, technically proficient, and adaptable Technical Operations Manager to oversee our suite of business applications and provide crucial support to our CEO. This role is pivotal in maintaining and optimizing our technical infrastructure while also contributing to various aspects of our business operations.

Application Management: Oversee and work with the following applications:

• Apollo
• Glockapps
• Warmup Inbox
• HubSpot
• Monday.com
• ClickUp
• Zoho products
• Zadarma
• LastPass
• GSuite
• Microsoft mailboxes administration
• Workable jobs management
  

Key Responsibilities:

• Technical Operations: Ensure seamless integration and operation of all managed applications, troubleshoot issues, and implement best practices for system efficiency.
• Process Optimization: Continuously improve workflows and processes related to our tech stack, enhancing productivity across the organization.
• User Support & Training: Provide technical support to team members and develop training materials to maximize the effective use of our applications.
• Security & Compliance: Maintain robust security protocols across all platforms and ensure compliance with relevant data protection regulations.
• CEO Assistance: Act as a key support to the CEO in various business areas, providing data-driven insights and operational assistance as needed.
• Adaptability & Resilience: Lead by example in a fast-paced, dynamic environment, displaying resilience, adaptability, and the ability to set and achieve ambitious goals under tight deadlines.
• Flexibility in Hours: Work flexible hours to accommodate various time zones, supporting global teams across the U.S., Europe, and beyond.
• Career-Driven: You’re ambitious, focused on growing your career, and ready to take on increasing responsibilities within the incubator.

What Is important to us - Key Attributes  

Independent and proactive, with demonstrated energy, intelligence, and resourcefulness. 

Ownership and accountability of work, with pride in quality output. 

Extremely high attention to detail in all aspects of the job. 

Comfort with repetitive tasks and ability to follow through consistently. 

Flexibility to work in an unstructured environment and switch between tasks as needed. 

Strong preference for quality over speed in work output. 

Genuine enjoyment of work and desire for growth and challenges. 

Quick learner and tech-savvy, able to adapt to various systems and applications. 

Professional demeanor capable of impressing international clients and partners. 

Enthusiasm for engaging with new companies and individuals globally. 

Resiliency and not overly sensitive to direct communication styles. 

Requirements

• Technical Proficiency: Strong understanding of SaaS applications, particularly those listed in the role responsibilities. Experience with API integrations and basic scripting is a plus.
• Bachelor's Degree: Preferably in Computer Science, Information Technology, or a related field.
• Experience: 3+ years in a similar role managing multiple business applications and providing technical support.
• Communication Skills: Excellent written and verbal communication skills in English.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
• Adaptability: Flexible mindset to work in a fast-paced environment and quickly learn new technologies.

Soft Skills:

• Leadership & Motivation: A people person who can lead by example, inspire teams, and foster a positive, motivated work environment.
• Critical Thinking & Problem Solving: Strong critical thinking skills with a first-principles approach to solving complex problems.
• Interpersonal & Networking Skills: Excellent interpersonal skills and the ability to build and maintain relationships both within and outside the organization.
• Cultural Sensitivity: A deep understanding of and respect for cultural diversity when working with global teams.
• Adaptability & Resilience: The ability to thrive in a fast-paced, ever-changing environment, making sacrifices when necessary to push for results.

Benefits

• Full-time, permanent position in our rapidly growing and successful company
• Comprehensive benefits package, including:
• Paid annual leave
• Paid sick leave
• Public holidays observed
• Afternoon off on your birthday
• Flexible, remote work environment
• Opportunity to play a key role in a rapidly expanding organization
• Collaborative and innovative company culture that values intelligence and career growth