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National Partner Dispatch Administrator

unlimited holidays - extra parental leave

Remote:

Hybrid

Salary:

50 - 50K yearly

Experience:

Mid-level (2-5 years)

Work from:

Las Vegas (US)

Offer summary

Qualifications:

High school diploma or GED required, Bachelor's Degree desired, 3+ years of Solar and/or Service Administration experience, Strong knowledge of field service operations.

Key responsabilities:

Manage all field service dispatch requests
Ensure accuracy in invoice processing
Act as liaison between Freedom Forever and Finance Partners
Monitor and provide updates on dispatches

Freedom Forever Large http://www.freedomforever.com/

1001 - 5000 Employees

See more Freedom Forever offers

Job description

Description

Position at Freedom Forever

Competitive pay + benefits

We also offer an extensive benefits package which includes:

Medical Insurance
Dental Insurance
Vision Care Insurance
401K
Medical Reimbursement Accounts (HSA & FSA)
Employee Assistance Program
Employee Discounts
$50k Life Insurance covered 100% by Freedom Forever
Paid Time-Off

POSITION SUMMARY:

The National Partner Dispatch Administrator serves as the primary liaison between Freedom Forever and Finance Partners to manage all field service dispatch requests, ensure efficient coordination, and oversee accuracy in invoice processing. This role ensures seamless communication, accurate documentation, and prompt resolution of open dispatch requests. The administrator will lead the effort to uphold high standards of service delivery, compliance with partnership agreements, and financial accountability

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: 

- Receive, review, and process escalated dispatch requests from Sunrun to Freedom Forever.

- Prioritize, and monitor service dispatches, ensuring adherence to response time expectations and customer satisfaction goals.

- Track the status of active dispatches and provide regular updates to both parties through appropriate systems, such as the Partner Portal.

- Ensure all dispatches include accurate and comprehensive information, including customer contact details, site specifics, and service instructions.

- Review and validate all invoices submitted by Freedom Forever for non-warranty service work to ensure alignment with Sunrun's financial responsibility guidelines.

- Ensure all invoices are linked to their respective Field Service Dispatch (FSD) numbers and approved findings.

- Address discrepancies in invoices by coordinating with both internal teams and external partners for resolution.

- Monitor and ensure timely submission of estimates and invoices per contractual requirements.

- Act as the single point of contact for dispatch-related inquiries and escalations.

- Facilitate regular status update meetings between Sunrun and Freedom Forever to review outstanding dispatches, performance metrics, and mutual feedback.

- Maintain up-to-date records of all service requests, completed dispatches, and associated costs.

- Ensure dispatch operations comply with contractual obligations, including response times and warranty terms.

- Support audits by providing required data and reports to stakeholders

- Identify and implement opportunities to improve dispatch workflows, reduce response times, and enhance service quality.

- Provide feedback to internal teams on recurring service issues or process bottlenecks.

- Stay updated on system enhancements and ensure teams are adequately trained on new tools or processes and have access to needed systems.

- Other duties as assigned

QUALIFICATION REQUIREMENTS:

Education & Certifications:

- High school diploma, GED, or equivalent; Bachelor's Degree and/or relevant certifications, or focused trainings desired

Experience:

- 3+ years of Solar and/or Service Administration experience

Knowledge, Skills & Abilities:

- Strong understanding of field service operations, warranty processes, and invoice validation.

- Ability to communicate complex ideas effectively, both verbally and in writing, with external partners and internally at Freedom Forever.

- Strong critical thinking and decision-making abilities.

- Proficiency in partner management platforms, CRM tools, and financial systems.

- Ability to effectively prioritize and execute tasks in a high-pressure, high-volume environment.

- Strong communication and interpersonal skills to manage relationships with multiple stakeholders. Ability to collaborate with peers and work cross-functionally as needed.

- A willingness to work weekends and after hours as required by the business.

- Strong spelling, grammar, formatting, and writing skills.

- Ability to understand and review various documentation types such as Standard Operating Procedures, templates, waivers, agreements, etc.

- Proficient in the creation and maintenance of reports and spreadsheets.

- High levels of integrity, autonomy, and self-motivation; ability to take initiative to investigate source issues independently with minimal direction, utilize resources, and navigate complex situations.

- Innovative and forward-thinking mindset; always analyzing systems and processes for potential improvements

Special Skills & Training:

- Strong proficiency with Google Suite & Microsoft Suite; working knowledge of project management software, CRMs, ERPS, etc.
Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.