Lead Operational Risk Specialist

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

Responsible for performing first line of risk defense functions. Works to minimize operational, legal, and compliance risks. Identifies risks that have a direct impact on the business.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It:

• Develops, implements, and maintains audit and compliance review plans. Manages process reviews to measure compliance and risk. Creates and implements process review plans for new processes in enterprise operations.  Ensures ongoing relevance of plans and sample sizes.
• Leads the execution of Business Unit Testing and Monitoring. Enhances and manages control documentation. Performs database and tracking mechanisms. Ensures the validity of data and auditing guidelines.
• Identifies emerging compliance and legal risk impacting the company and communicates them to management. Supports the implementation and enhancement of projects and initiatives.
• Assists with the management of internal and external examinations. Ensure compliance with internal standards, regulatory requirements, and industry best practices.
• Designs and conducts peer reviews of test steps for controls. Tests the operating effectiveness of controls to mitigate risk.
• Meets with Control Owners to understand their controls. Request evidence to execute tests of controls.
• Provides guidance and direction to team members.

Qualifications You’ll Need

The Basics

• Bachelor’s in business administration, Psychology, Law or related field.
• 4+ Years of experience in Consumer Banking Call Center Operations, Project management or Operations, or related experience
• In lieu of education, 6+ years of experience Consumer Banking Call Center Operations, Project management or Operations, or related experience

Physical and Cognitive Requirements:

• The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

Discover will not sponsor or transfer employment work visas for this position.  Applicants must be currently authorized to work in the United States on a full-time basis.

#Remote

#LI-RD

Application Deadline:

Compensation:

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.