Enrollment Program Coordinator - Georgia Connections Academy

School Summary

Georgia Connections Academy is a tuition-free, full-time virtual school for students in grades 5-12 throughout Georgia.  The school is authorized by the Georgia Charter Schools Commission and governed by an independent Board of Directors, with a mission to maximize academic achievement for students who are seeking other academic options.  The school is operated by Georgia Connections Academy, a nonprofit corporation, through a contract with Connections Academy of Georgia, LLC, to provide its educational program and other services. Connections Academy, a division of Connections Education, is accredited by AdvancED, and GACA is accredited by the Southern Association of Colleges & Schools Council on Accreditation and School Improvement.

Georgia Connections Academy strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity.

Job Description

Under the direction of the Director of Staff Information Management and Substitute Services (SIMSS), the Enrollment Program Coordinator (EPC) at Georgia Connections Academy performs a variety of activities to ensure the efficient and effective operation of the district-wide enrollment services department and resolves difficulties encountered in the enrollment process. This role supports planning, development, and organization of the Enrollment Services team leading toward achieving individual and team student enrollment and retention goals. Serves as the  liaison and technical expert on complex issues related to admissions, registration, student records and governing laws and regulations. Interacts with administrative faculty, students, staff and the public providing information, general assistance and problem resolution. The EPC leads a team to ensure student and client satisfaction by providing a high level of internal and external customer service. This position requires minimal guidance and direction and involves high levels of customer service to promote student and client satisfaction.

The EPC provides leadership in utilizing the Enrollment Portal (EP) and Pearson Online Classroom (POC) to streamline operations, enhance data integrity, and optimize the student experience from application through enrollment. Reporting to senior leadership, the EPC works independently to develop policies, procedures, and training that support Georgia Connections Academy’s mission and student success.

Required Skills

A successful EPC has a good mix of technical and nontechnical skills.

• Communication-  Collaborate with all stakeholders to ensure customer success throughout the registration process.
•  Problem solving - Solve enrollment related problems leveraging knowledge of the enrollment process and platforms.
• Data analysis - Provide reporting on a regular basis to help users and the Administrative Leadership team gain insights and make decisions from enrollment data.
• Designer’s mindset - Create human-centered user experiences throughout the enrollment process.
•  Process automation - Create, maintain, and enhance automated business processes.
•  Project management - Plan and oversee enrollment projects to ensure they’re completed on time and provide expected results.

Typical Duties and Responsibilities

1. Enrollment Activities: Implements enrollment services activities at the school level. Serves as a technical resource, providing complex problem resolution for issues related to enrollment, registration, and records.
2. Leadership and Team Management: Manages and supports the Enrollment Services Team. Recruits, trains, and mentors team members to maintain high performance standards. Conducts regular performance evaluations, provides coaching, and fosters a collaborative work environment focused on professional development and growth.
3. Liaison and Outreach: Represents Enrollment Services and acts as a liaison with various departments, sharing updates on enrollment processes through presentations and training. Partners with school administration to ensure compliance with legal requirements and school policies.
4. Staff Coordination and Training: Develops and implements work schedules for enrollment services staff. Oversees training, guides staff, monitors workflow, and provides performance feedback to the manager. Mentors new staff and collaborates with management to create and maintain staff training materials.
5. Student Outreach: Supports multi-channel Administrative Leadership campaigns targeting prospective and current students to support the school’s strategic enrollment and retention goals, ensuring outreach aligns with Georgia Connections Academy’s commitment to serving a diverse student body.
6. Issue Resolution: Researches and independently resolves issues escalated by enrollment staff. Refers issues to district resources as necessary, ensuring timely and accurate resolution.
7. Enrollment Verifications: Works closely with enrollment services staff to manage all aspects of enrollment verification. Reviews documentation in the EP and Pearson Online Classroom (POC) for academic status determinations and provides necessary record updates.
8. Power User for Enrollment Systems: Serves as the primary technical resource for the EP and POC, creating reports and ensuring system upgrades and implementations are well-documented. Provides support for technical troubleshooting, system testing, and training.
9. Telephone Helpline Management: Monitors the enrollment helpline, ensuring staff coverage and resolving escalated calls. Collaborates with telephone services to address technical issues and provides training for staff to ensure consistency in call handling.
10. Documentation and Case Management: Reviews and resolves cases related to enrollment documentation, residency verification, and record inconsistencies. Ensures compliance with Georgia Connections Academy’s enrollment policies, procedures, and best practices, supporting accurate and timely updates to student records.
11. Duplicate Record Management: Oversees the process of identifying and resolving duplicate student records in collaboration with the enrollment team and student support services. Implements preventive measures and conducts regular audits to maintain data integrity across systems and support accurate reporting.
12. Special Projects: Performs other duties as assigned, including contributions to school-wide initiatives and special projects that support Georgia Connections Academy’s strategic enrollment goals.
13. Strategic Planning and Goal Setting: Develops and implements strategies for achieving enrollment and retention goals. Analyzes enrollment data and trends to make informed decisions and establish long-term goals for the department. Collaborates with leadership to align departmental objectives with school-wide initiatives.
14. Continuous Process Improvement and Compliance: Develops, refines, and implements processes to improve the accuracy, efficiency, and compliance of enrollment functions, including registration, documentation, residency verification, and records management. Ensures all activities adhere to Georgia Connections Academy policies, state regulations, and data privacy standards.
15. Documentation and Quality Assurance: Establishes standards for documentation management, including enrollment verification, and records maintenance. Leads efforts to ensure data accuracy and integrity, conducting regular audits and quality checks to prevent errors and address data discrepancies.

Work Environment and Physical Requirements

Work is performed in an office environment mainly, however may offer occasional work from home days. Occasional out of office travel is required. Evening or weekend hours may be necessary.

Minimum Qualifications

• Education: Bachelor’s degree in Education, Business Administration, Communications, Student Services, or a related field. Equivalent experience may substitute for the degree requirement.
• Experience: At least two years of student services experience, including program coordination in an educational setting.

Knowledge, Skills, And Abilities

Knowledge of:

• Strategic planning principles
• Leadership and team coordination
• Google platform
• Pearson Online Classroom
• Enrollment Portal
• Project Management
• Customer service principles and practices
• Data analysis and reporting techniques
• All State and Local Education Agency Enrollment laws, rules, policies and procedures

Skills in:

• Staff training and coordination
• Accuracy and attention to detail
• Technical communication for non-technical audiences
• Process improvement and workflow optimization
• Data-driven decision making
• Effective communication and public speaking

Ability to:

• Convey complex information clearly to students, staff, and the public
• Learn and utilize (Enrollment Portal) and Pearson Online Classroom systems
• Work effectively with diverse academic, cultural, and ethnic backgrounds
• Problem-solve effectively and provide responsive service
• Develop and maintain effective working relationships
• Use computer software and applications efficiently
• Develop and implement strategic plans aligned with institutional goals
• Manage complex enrollment and records processes
• Collaborate effectively with diverse teams and departments
• Use data to identify trends and drive improvements
• Foster a positive, solution-oriented work environment