Technical Delivery Lead

Job Summary:

The Technical Delivery Lead, Enterprise Quality Engineering is critical in driving the transformation of our quality practices from traditional Quality Assurance (QA) to a more integrated Quality Engineering (QE) approach. They are responsible for developing and implementing a comprehensive quality engineering strategy aligned with the organization’s goals and healthcare regulations.  Areas of focus are Provider, Claims, Clinical, Encounters, Financial Systems, Customer Service Systems, or EDI.

Essential Functions:

• Lead and mentor a team of quality engineers, fostering a culture of continuous improvement, innovation, and excellence
• Drive the adoption of best practices in quality engineering, ensuring a shift-left approach to integrate quality early in the development process
• Participate in the design, development, and execution of automated test frameworks, test scripts, and the integration into DevOps
• Implement and manage continuous integration and continuous deployment (CI/CD) pipelines to automate quality checks and accelerate delivery
• Participate in the design, development, and maintenance of comprehensive test automation strategies that includes unit tests, integration tests, functional tests, end-to-end tests, performance tests, and security tests
• Ensure all quality engineering activities comply with relevant healthcare regulations and standards, such as HIPAA, CMS guidelines, and other industry-specific requirements
• Stay updated on changes in healthcare regulations and incorporate these changes into quality engineering practices
• Work closely with cross-functional teams, including developers, product managers, and operations, to ensure quality is embedded throughout the software development lifecycle
• Communicate quality engineering goals, metrics, and outcomes to stakeholders and executive leadership
• Identify opportunities for process improvements and lead initiatives to enhance the efficiency and effectiveness of quality engineering practices
• Implement metrics and KPIs to measure the success of quality engineering initiatives and drive continuous improvement
• Foster a culture of feedback and learning within the team to ensure ongoing development and skill enhancement
• Identify and assess potential quality risks and develop mitigation strategies
• Evaluate, select, and implement tools and technologies to support quality engineering activities
• Ensure the team is proficient in using these tools and stays current with industry advancements
• Define and implement test environments, ensuring they closely mimic production environments to identify issues early in the development process
• Encourage and facilitate knowledge sharing within the team, ensuring continuous improvement and innovation in quality engineering practices
• Perform any other job duties as requested

Education and Experience:

• Bachelor’s degree in computer science, Engineering, a related field or equivalent years of relevant work experience is required
• Seven (7) years of experience in quality engineering, release management, DevOps, and/or quality engineering tools with a strong background in the healthcare payor industry
• Three (3) years of IT Lead experience is required
• Experience with Agile methodologies and practices

Competencies, Knowledge, and Skills:

• Leadership skills with the ability to mentor and develop high-performing teams
• Proficiency in CI/CD pipelines and tools (e.g., Jenkins, Tosca, Git)
• Strong understanding of healthcare regulations and standards (e.g., HIPAA, CMS)
• Excellent communication and interpersonal skills
• Strong service orientation and consulting skills
• Strong analytical, evaluative, problem solving and decision-making skills
• Demonstrates accountability in leadership by setting clear expectations for the organization
• Leads by example and fosters a culture of accountability and responsibility
• Ability to work collaboratively with all levels of management
• Ability to juggle multiple complex priorities within a changing environment
• Ability to be innovative and resourceful in problem resolution
• Strong leadership and management skills
• Strong knowledge of outsourcing and staff augmentation strategies
• Knowledge of the managed care industry is preferred
• Exceptionally self-motivated and directed
• Ability to motivate in a team-oriented, collaborative environment
• Experience in at least one of the following product areas: Provider, Claims, Clinical, Encounters, Financial Systems, Customer Service Systems, or EDI.

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• Occasional travel is required

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.