Senior Implementation Specialist

Predictive analytics and machine learning power Socure’s groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.

Socure is the world leader in digital identity verification and fraud prevention. Our recent awards include Forbes 2022 America’s Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000’s fastest growing companies.

Listen to why some of the world’s top technology investors see the enormous, transformative potential in Socure’s mission and products:

https://www.youtube.com/watch?v=ifM9_jPQCv8

Overview

The Senior Implementation Specialist is the face of Socure throughout the customer journey for all types of customers with the exception of our enterprise accounts. Implementation Specialists will work closely with more Technical Account Managers assigned to enterprise customers to ensure successful implementation of product and use case upsells in order to grow in their breadth of product and industry knowledge.

Role and Responsibilities

• Drive customer satisfaction through understanding customer needs, providing responsive service to customer questions and issues

• Provision customer accounts and configure connectivity

• Provide project management / guidance to  customers through the implementation, integration of Socure’s products and services

• Train customers to use the solution effectively

• Assist Technical Account Managers with product and use case upsell implementations

• Develop technical and customer-facing acumen through ongoing training and mentoring opportunities

• Be available for off hours to monitor customer production   deployments of Socure’s products

Required Qualifications 

• BS/BA in business administration, engineering, math, economics, statistics, computer science or other relevant field is preferred

• 5-7 years experience in Technical Account Management, Technical Support Engineering, Business Analysis, Implementation Management, or similar 

• Experience with SaaS implementations, application development integrations, service and support processes 

• Experience managing complex enterprise accounts and orchestrating a cross-functional account team

• Experience working with APIs and API integration with various programming languages

• Experience with SDKs, developer frameworks, mobile device and web application development

• Comfortable conducting product overviews and  product demonstrations with clear, complete messages

• A self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances

• 10-20% travel

Preferred Qualifications

• Industry: Prior experience with financial services, sponsor banks and financial regulations 

• Technologies: Prior production experience with JavaScript, Native iOS and Android, React, Node.js or similar 

• Domain: Prior experience with identity fraud, KYC, consumer watchlists, and DocV technologies 

• Experience with Data Science and statistical data analysis

Salary range: $120,000 to $135,000

Socure is all about encouraging people to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise.

We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.

To learn more, check out Socure’s Career Page: https://www.socure.com/company/careers

Socure is an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how our work is changing the world, check out these articles and videos:

• Socure is Forbes' 2022 Best Startup Employer: https://bit.ly/3fbNw8S

• Socure Accelerates Onboarding for 50+ Crypto, Neobanks, and More: https://bit.ly/3dwN2K7

• Socure's Impact on Financial Inclusion: https://www.youtube.com/watch?v=Y6nBc6s1wsU

• Socure's Impact on Fraud Prevention: https://www.youtube.com/watch?v=M46UG8QyKe4

• Archives & Press Releases: https://learn.socure.com/about/press-release