Identity Theft Specialist

The Team

Upstart’s Identity theft  team is a sensitive and complex area that requires additional focus and specialization. We are looking to grow the team to help handle the increased volume and build out the program as Upstart continues to grow.

As the Identity Theft Specialist at Upstart, you will communicate directly with claimants, gather and review claim documents and loan application information, and work cross functionally with servicing and legal/compliance to investigate and process identity theft claims.

Position Location - This role is available in the following locations: Remote

Time Zone Requirements - This team operates on the East/West Coast time zones.

Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

How you’ll make an impact:

• Communicate with claimants via phone, email, and mail regarding new and ongoing identity theft claims
• Compile and process documents and review loan application details to support claim investigations 
• Complete thorough investigation of identity theft claims and document findings and conclusions 
• Work cross functionally with servicing and legal/compliance to process identity theft claims and work to improve and scale the program

What we’re looking for: 

• Minimum qualifications:
  • 1 - 3 years of experience in fraud detection, cyber security, risk management, or a related area
  • Data analysis skills to review large datasets, spot patterns, and identify potential fraud
  • Familiarity with legal aspects of identity theft, including reporting, restitution, and consumer protection laws (e.g., the Fair Credit Reporting Act, Identity Theft and Assumption deterrence act)
• Preferred qualifications:
  • Certified Identity Theft Risk Management Specialist
  • Certified Fraud Examiner (CFE)
  • Knowledge of Fraud prevention software
  • Data analysis skills to review large datasets, spot patterns, and identify potential fraud

What you'll love: 

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave  
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches + snacks & drinks when working in offices

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