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Career Opportunities: Building Automation Solutions (BAS) Technical Support Senior Analyst (9857)

Remote: 
Full Remote
Salary: 
80 - 145K yearly
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

Technical proficiency in BAS systems, Strong customer service orientation, Experience with control system protocols, Knowledge in IT systems and networking.

Key responsabilities:

  • Provide technical support for products
  • Diagnose and resolve customer issues efficiently
  • Document customer interactions in CRM
  • Provide insights to product development teams
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Acuity Brands XLarge https://www.acuitybrands.com/
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Job description

 

                                                                           

 

Distech Controls’ success and reputation are fueled by our world-class team of employees. We look for qualified individuals who are striving to succeed and that wish to actively contribute to our continued growth. Distech Controls values its team members and offers them a modern, motivating work environment, and competitive salaries and benefits.

Distech Controls is a Canadian-based company located in Brossard, on the South Shore of Montreal (QC), with a European headquarter in Brignais (Lyon), France. We are proud to be part of the Acuity Brands’ family since 2015. Our mission is to connect people with intelligent building solutions for better health, better space, and better efficiencies through our forward-thinking technologies and services.

Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.  
 
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications. 

Why Work for Distech Controls?
  • Innovative driven company
  • Dynamic workplace
  • Open minded company
  • Fast-paced company
  • Modern work environment designed for our employees Indoor and outdoor bistro areas, lounges, coffee stations
Job Summary

We are presently recruiting for a technically proficient and customer-centric Building Automation Solutions (BAS) Technical Support Specialist to join our team and provide our customers with high-quality technical support for our Distech Controls controllers, solutions and control systems network management software.   In this role, you will use your BAS expertise to troubleshoot and resolve customer issues effectively, ensuring customer satisfaction.

How you will contribute:
  • Address technical inquiries related to Distech Controls products.
  • Diagnose and resolve issues through phone, email, or remote support tools.
  • Accurately document and track customer interactions and resolutions in the Microsoft Dynamics (CRM) ticketing system.
  • Ensure customers receive timely and effective support to resolve their issues.
  • Work closely with cross-functional teams to resolve customer concerns.
  • Provide customer insights and feedback to the product development team regarding product functionality, including the voice of the customer.
  • Communicate recommendations for product changes or modifications to the development team following established management procedures and policies.
  • Continuously enhance technical knowledge and skills to stay current with the latest Distech products and technologies.
  • Create and update knowledge base articles to assist customers more efficiently.
  • Contribute to the improvement of tools and internal processes used by the team.
Skills and Minimum Experience Required
  • Ability to diagnose complex problems.
  • Attention to detail.
  • Strong analytical thinking skills.
  • Excellent communication skills.
  • Customer service-oriented with a focus on delivering quality support.
  • Highly structured and organized in managing tasks and priorities.
  • Ability to work remotely in an environment with minimal distractions.
  • Demonstrates excellent interpersonal skills and works well within a team.
  • Courteous and maintains a positive attitude in all interactions.
  • Shows autonomy, professionalism, and a strong sense of responsibility.
  • Capable of working effectively in a fast-paced, dynamic work environment.
Preferred Skills and Experience
  • Proficient in BacNet™, Echelon™ LonWorks, Modbus, EIB, and other control system protocols.
  • Knowledgeable in access control and lighting systems.
  • Skilled in programming and computer network configuration.
  • Experience or qualifications in training within a related field.
  • Strong IT knowledge, including operating systems and networking.

Distech Controls Inc. is owned by Acuity Brands Lighting, Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.

 

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information.

Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at (770) 922-9000.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 

Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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The range for this position is $80,400.00  to $144,700.00  Placement within this range may vary, depending on the applicant’s experience and geographic location.

 

 

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Troubleshooting (Problem Solving)
  • Analytical Thinking
  • Training And Development
  • Accountability
  • Communication
  • Teamwork
  • Customer Service
  • Organizational Skills
  • Detail Oriented
  • Social Skills

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