Clinical Team Lead

PaceMate™ Clinical Team Lead (full-time, remote)
Primary Location: All U.S. Locations (remote)
Why work at PaceMate?
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate is one of the nation’s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE™, the company’s flagship remote monitoring software platform, is enabling many of the nation’s most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate, healthcare organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity.

JOIN OUR TEAM
Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. 

We are currently seeking a Remote Clinical Team Lead who in addition to Cardiac Device Specialist responsibilities, will be an extension of clinical leadership to guide clinical decision making for the team. The team leads assist with identifying needs for education and competencies while working with leadership to continue to build the overall Clinical services line, processes, offerings, and resources, as directed by leadership.

PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES: 

1. Assist with decision-making regarding transmission processing and protocols.
2. Assist with empowering the team through educational resources.
3. Support the clinical team by answering team questions (ex. Questions relating to department policies, procedures, workflow and monitoring the admin channel).
4. Assist with alert triage and zoom calls.
5. Create daily team assignments based off data in AQS and reassign as needed.
6. Assist with peer interviews in the interview process.
7. Responsible for attending a minimum of one clinical team lead call and three general team calls per month.
8. Present at least 2 case study, coffee chat, or clinical call presentations per year.
9. Maintain appropriate levels of current knowledge and the ability to interpret, comprehend and apply departmental policies.
10. Assist with process and workflow document review.
11. Report pertinent information to clinical managers.
12. Maintain advanced knowledge of PaceMate products and services (ex. Billing, understanding of vendor and PML alerts and flags).
13. Assist in ensuring consistency in practices and PaceMate Mission, Vision, and Customer Service standards are met. Adhere to the Code of Conduct and all Company Policies and Procedures.  
14. Involvement in special projects or other duties as assigned.

• A qualified candidate must hold an undergraduate or associate degree, preferably in Business Administration, healthcare, or a related field preferred, or an equivalent combination of education and experience.
• Minimum of 5 years of relevant experience required.
• Demonstrated exceptional relational and communication skills required. Excellent critical thinking skills required.
• Ability to manage multiple priorities, while maintaining attention to detail required.
•  A demonstrated track record of following through on commitments and deadlines required.
• Excellent planning, organizational, and time management skills required.
• Internal applicants to hold a current Senior Cardiac Device Specialist role at PaceMate preferred.
• The ideal candidate demonstrates servant leadership, a patient-focus, and a team-oriented skillset.

• Must have access to stable, reliable internet access.

PHYSICAL REQUIREMENTS
An individual must be able to perform each Essential Function of the job satisfactorily.
Reasonable accommodation may be made to enable individuals with disabilities,
who are otherwise qualified, to perform the essential functions. Nothing within this job
description restricts management’s right to assign or reassign duties and responsibilities to
this job at any time. 

While performing the duties of this job, the employee is consistently required to remain in a
stationary position, constantly operate a computer or other office equipment, and frequently.
communicate with customers and employees. Must be able to exchange accurate information,
with the ability to effectively utilize voice over internet protocol; and repetitive motions using.
fingers and forearms in data entry.

About PaceMate
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.