Senior UX Designer (Remote)

We seek a talented UX Designer to join a growing team of designers, researchers, and writers supporting clients in federal government. Through our work building and modernizing enterprise software applications, you will have the opportunity to design services, workflows, and products that are simple, intuitive, and satisfying that ultimately help the federal government work better and deliver better services. 

As a UX Designer, you will collaborate with product owners and researchers to discover and define product opportunities and then deliver solutions through iterative prototyping and testing. You will take designs from concepts and wireframes through high fidelity mockups and functional prototypes. You will generate ideas and explore possibilities, incorporating feedback, securing stakeholder buy-in, and working with development to ensure end products successfully implement designs that meet your users’ expectations. 

This position will be embedded in one of our projects in the federal healthcare IT industry, such as the US Department of Health and Human Services and the Centers for Medicare and Medicaid Services.  

Key Responsibilities  

• Work to support the UX vision and strategy established by project leadership in alignment with business objectives. 

• Apply human-centered design techniques to understand what people really need. 

• Design and communicate design deliverables including customer journeys, service blueprints, user personas, artifacts, scenarios, data visualizations and service models in support of our partner’s needs 

• Plan and execute user research and participatory design to inform iterations and generate validated UX designs. 

• Ideate to discover and develop designs and solve user experience problems as identified by your project team. 

• Work as part of a team to create wireframes, prototypes, and high-fidelity mockups to describe, communicate, and test proposed user experiences. 

• Review designs with quality assurance and development teams to answer questions and support successful implementation. 

• Assist in the collection, management and analysis of qualitative and quantitative user data, and advise leadership in prioritizing projects to have the most positive impact on the organization. 

• Clearly communicate human centered design process and rationale of decisions with internal and external stakeholders.  

Basic Qualifications  

• Bachelor's degree in design, human computer interaction, business, computer science, computer engineering, information systems or related field. 

• 8+ years of applied UX design experience in the software industry. 

• Able to provide and present a portfolio demonstrating your design process and deliverables such as wireframes, mockups, and functional prototypes. 

• Extensive understanding of HCD principles including but not limited to user research, user needs, user feedback and workflows. 

• Ability to work using Agile methodologies. 

• Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US. 

• Candidate must have resided in the US 3 of the last 5 years. 

• Candidate must be eligible for public trust. 

Preferred Qualifications  

• Knowledge of WCAG 2.0 Level AA / Section 508 compliance preferred. 

• 10+ years of overall professional experience preferred. 

• Master’s degree in design, human computer interaction, business, computer science, computer engineering, information systems or related field. 

• Experience in federal contracting or healthcare IT preferred. 

• Active or past clearance to work with the Centers for Medicare and Medicaid Services or the US Department of Health and Human Services. 

Professional Skills  

• Complete tasks effectively and on schedule as part of a broader development team. 

• Participate in an Agile process to learn quickly and iterate on your project's user experience. 

• Able to work within a design system, style guides, content guides, and proven industry patterns to deliver UX. 

• Create designs that are easy to use, accessible, and visually appealing to the user. 

• Strong skills with creative tools such as Figma, Adobe Creative Cloud, and Sketch. 

• Demonstrate excellent written, visual, and verbal communication. 

• Ability to work successfully with a cross-functional, diverse, and distributed remote development team.