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Account Manager - Customer Success

Remote: 
Full Remote
Contract: 
Full time
Work from: 
South Africa

Offer summary

Qualifications:

Minimum 3 years in client success account management or similar roles, Experience in managing high-value clients, Exceptional verbal and written communication skills, Proficient in performance data analysis.

Key responsabilities:

  • Manage relationships with clients to ensure satisfaction
  • Provide strategic advice and campaign updates
  • Communicate campaign performance and improvements
  • Implement strategies to maximize client retention
  • Identify upsell opportunities for accounts
  • Seek referrals and collect case studies
Talent Shore logo
Talent Shore https://talent-shore.com/
11 - 50 Employees
About Talent Shore
Talent Shore connects top talent in South Africa with leading recruitment businesses in the United Kingdom, Europe and the United States. We’re proud to be the first offshoring company, focussed on the recruitment sector, with a track record of successfully helping recruitment businesses to scale up through cost-effective talent acquisition and management. For companies, we take the risk out of the offshoring process by supporting your business to effectively scale your operations and maximise the productivity of your teams in the UK, Europe, USA and South Africa. South Africa has an amazing pool of talented and skilled professionals who can help your business grow. For SA employees, we are looking for Recruitment / Talent Acquisition / Admin / Compliance / Accounting specialists of varying levels of skill and experience. The international clients we work with offer excellent salaries, in-country support, professional development and real investment in your career growth. Reach out to our team today.
See more Talent Shore offers

Job description

This is a remote position.

Company Overview:

A fast-growing B2B direct marketing agency that excels at connecting businesses with key opportunities in their target market. We focus on delivering measurable success for our clients, and client satisfaction is our top priority. As our clients grow, we grow.


Position Overview:
We are looking for a results-oriented Head of Client Success to ensure our clients’ satisfaction and long-term retention. Your primary responsibility will be to keep clients happy by overseeing campaign progress, offering strategic insights, and ensuring consistent communication. You will play a critical role in building relationships, identifying upsell opportunities, and securing case studies or referrals. If you're passionate about client success, proactive relationship management, and driving growth for both our clients and our agency, we want to hear from you!


Responsibilities:

  • Client Satisfaction & Retention: Proactively manage relationships with clients, ensuring their happiness and long-term retention.

  • Strategic Oversight: Provide strategic advice to clients, ensuring they understand campaign progress and how it aligns with their business goals.

  • Campaign Reporting: Regularly communicate campaign performance, deliver updates, and address any concerns or areas for improvement.

  • Client Retention Strategy: Implement strategies to maximize client retention, reducing churn and enhancing long-term value.

  • Upsell & Growth Opportunities: Identify opportunities to upsell or scale client accounts by recognizing their evolving needs.

  • Referrals & Case Studies: Seek out opportunities for referrals and collect case studies that showcase client successes.
Requirements
Skills & Qualifications:

  • Client Success Experience: Minimum of 3 years in client success, account management, or similar roles, preferably in a B2B setting and US focused. 

  • Relationship Management: Proven experience in managing and retaining high-value clients.

  • Strategic Mindset: Ability to provide actionable insights and campaign strategies that align with client goals.

  • Communication: Exceptional verbal and written communication skills, with the ability to explain complex ideas simply and clearly.

  • Performance Monitoring: Proficient in using performance data to drive conversations and strategy.

  • Upselling Skills: Demonstrated ability to identify opportunities for account expansion and successfully execute upsell strategies.

  • Organization & Time Management: Excellent organizational skills, with the ability to manage multiple clients and deadlines effectively.

  • Team Collaboration: Ability to work closely with internal teams to resolve issues and meet client expectations.

  • Fluent English: Native or fluent proficiency in English.
Benefits
Location: 
Remote (Anywhere in South Africa)

Working hours: (Varies based on Daylight Savings Time - starts on the second Sunday in March and ends on the first Sunday in November)
9-5 MST Time Zone (5pm - 1am SA Time)
9-5 CST Time Zone (4pm - 12am SA Time)

Salary Range:
R25k basic + commission

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Success ManagementUpsellingPerformance AnalyticsOrganizational StructureProject Collaboration

Other Skills

  • Strategic Thinking
  • Relationship Management
  • Communication
Are you interested?

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