Sr. Analyst, Business Analytics

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Position

Our dedicated on-account Business Intelligence (BI) team is seeking a Business Intelligence and Analytics Sr. Analyst. The role joins a broader team of BI professionals supporting a large strategic client with a key focus on producing a growing array of BI solutions (dashboards, reports, apps, workflows etc.). Our top talent team is on a journey to help the client shift from reporting the news to influencing it, and we’re looking for team members who enjoy a challenge, never stop learning, and work well in a fast-paced team environment. This is a Sr. Analyst-level role, meaning that it is an individual contributor with an expectation that this individual 2-5 years experience.

JLL BI bands progress as: Analyst > Sr. Analyst > Specialist > Sr. Specialist

This role will work directly with our account team and client, the primary consumers of the BI and analytics, and is critical to the success of the client relationship in driving performance management, process improvement, and innovation through fact-based decision making. This position is ideal for someone passionate about using their strong business acumen and deep technical expertise in data analytics to unearth nuggets of information to propel the business forward. A strong candidate will have a strategic perspective, see the big picture, and know-how to influence change. The BI & Analytics Sr. Analyst is an outstanding communicator who knows how to leverage data, deploy resources, and collaborate to deliver successful outcomes.

This role, along with the rest of the greater BI team, will help champion and drive a data fluency culture across the account, increasing data-comfort levels to increase BI adoption rates and ultimately nurture a data-driven and results-driven community. An ideal candidate will have impeccable relationship and program management skills and the ability to simultaneously manage multiple projects with various levels of complexity and urgency. The candidate will have extensive experience in Alteryx and experience in coaching and guiding data best practices.

The ideal candidate will have a successful track record in influencing and implementing change by leveraging data and insights to identify opportunities and enhance outcomes. This position works in a broad range of areas related to a global real estate portfolio: facility management, building operations, energy management, leasing, project management, and real estate portfolio planning.

This role will partner with the account team to ensure quality delivery and healthy client relationships since both are critical to the account's success. Thus, this position requires the ability to learn and adapt quickly, collaborate with subject matter experts, and work with various stakeholders with different needs and requirements. A successful candidate will be a self-starter who can work creatively and effectively in a quickly changing environment.

Key Responsibilities

• Utilize Alteryx for data prep to surface and devise reporting that result in actionable intelligence

• Work with account team to gather data and translate requests into business requirement to help the account achieve its goals and improve operational efficiency

• Be an engaging and effective storyteller, adept at translating data into impactful ah-ha’s with relevant information for the business

• Deep dive into large data sets to answer key business questions using SQL, Excel, and Alteryx and other data manipulation languages

• Provide relationship management and advisory support to account team, identifying trends, risks, compliance gaps, and opportunity insights to enable fact-based decision making

• Embrace continuous improvement efforts and be ready to evolve along with the team

• Learn the function and provide subject matter expertise for all data related processes and analyses related to Project Management

• Operate as collaborative liaison between BI creators and BI consumers

• Partner with various functions to truly understand the voice of the customer(s)

• Work with JLL and Client leaders to understand pain points, inefficiencies and opportunities for improvement, leading data driven analytics to understand key drivers and provide recommendations for improvement

• Assist with quality data stewardship, knowing that incorrect data will lead to misinformation

• Support the BI team’s journey as they evolve from dashboarding into greater BI solutions, such as apps, AI, ML, and predictive analytics

• Embrace Agile methodologies to manage workload, deliverables, communications, etc.

Key Requirements

• Communication: Solid presentation skills (verbal and written) with a strong understanding of analytic/statistical concepts and the ability to explain them to others. Able to communicate in a clear and concise manner in English.

• Technically Proficient: Highly proficient technical skillset in Alteryx with demonstrated ability to manage, manipulate, and analyze raw data, research data issues, draw conclusions, provide resolution, and develop actionable recommendation.

• Storyteller: Able to interpret and tell the story behind the data. Working knowledge of the Corporate Real Estate industry or any multi-services industry is a bonus.

• Process Improvement Minded: Committed to continuous improvement through empowerment and management by data and is willing to re-engineer processes from scratch. Good trouble-shooting skills, able to use Root Cause Analysis (RCA). Process-oriented with a good grasp of requirements elicitation, project management, and technical delivery/development processes. Not afraid to fail fast, improve, and iterate.

• Client Relationship Builder: Can understand client needs, can set, and manage appropriate client expectations within system, project, or contract constraints, all while providing exceptional and enhanced customer service

• Team-Player: Can achieve results from ad hoc groups of disparate people (key stakeholders and collaborators are geographically dispersed).

• Flexible: Understands regional/cultural/contextual differences and allows for local expression without compromising global coherence. Works across a wide variety of cultures and markets, tailoring approach and behaviour to understand key differentiators, and leverage best practices accordingly

• Secure and Detail Oriented: Provide discrete and confidential handling of sensitive information, delivers quality products with low defect levels, communicates clearly and quickly, pays attention to details

• Driven: Thrives in creating and maintaining relationships, forward thinking, and creative with the highest ethical standards and drive to deliver on targets and develop the business

Experience

• 2+ years in data analytics experience required, ideally in an enterprise environment across multiple application systems and business functions

• Alteryx (recommended)

• Tableau (recommended)

• SQL (recommeneded)

• Strong interpersonal skills and the personal credibility to engage and influence stakeholders

• Ability to build constructive and collaborative working relationships

• Experience of extrapolating and visualizing data to derive actionable intelligence with demonstrated successes in data analysis, drawing conclusions, and suggesting improvements

• Bachelor or Master’s degree, or evidence of expert skill in BI, data science, computer science, econometrics, operations research, statistics, Information Management, or related analytical field; advanced degree preferred

• Experience with Agile methodologies and framework a plus

• A strong understanding of data fluency/literacy and experience of developing business-wide competence and capability on data topics preferred

• Domain experience advantageous in operations, real estate, project management, or finance preferred

Location

United States

Charlotte, NC area preferred

Virtual options available

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.