Graduate Cognitive AI Consultant

Overview:

Bell Integration is a leading IT services provider, specialising in providing innovative AI Solutions, IT lifecycle management, cloud strategy, and data centre migration. With a strong focus on AI, we help businesses enhance productivity, elevate customer interactions, and drive digital transformation through advanced AI solutions.

Our AI practice is seeking a motivated Graduate AI Cognitive Consultant to join our team and contribute to the design, development, and optimisation of intelligent conversational solutions. As a key team member, you will gain firsthand experience in building and deploying AI-driven virtual assistants and chatbots, collaborating with experienced professionals to address real-world business challenges.

• Assist in gathering and analysing business needs to define conversational AI project requirements.
• Support the design and development of conversational flows using AI platforms such as Amelia, Kore AI, and Omelia.
• Help optimise chatbot performance by analysing user interactions and suggesting improvements to intent recognition and conversation design.
• Participate in integrating conversational AI solutions with enterprise systems (e.g. CRMs, ERPs) and APIs under the guidance of senior team members.
• Collaborate in workshops and training sessions to learn and contribute to conversational AI best practices
• Work together with Business Analysts to gather, analyse, and document requirements for AI-driven solutions, ensuring alignment with business objectives and user needs.
• Contribute to best practices, building of our catalogue of reusable functionality, and adhering to development principals.
• Ensure data privacy and security by adhering to established compliance guidelines.
• Stay updated on advancements in conversational AI, NLP, and machine learning technologies.

• Bachelor’s or Masters degree in Computer Science, Information Systems, Artificial Intelligence, or a related field completed within the last 3 years
• Basic understanding of NLP concepts such as intent recognition and entity extraction (coursework or project experience is acceptable).
• Exposure to conversational AI platforms (e.g. Dialogflow, Rasa, Amelia, Kore AI, Omelia or IBM Watson Assistant) is a plus.
• Familiarity with programming languages like Groovy, JavaScript, Python, Java or any other object orientated language (academic projects or internships are acceptable).
• Interest in learning how to integrate AI solutions with databases, RESTful APIs, or enterprise systems.
• Analytical mindset and critical thinking skills, with a desire to translate ideas into technical solutions.
• Effective communication skills and eagerness to collaborate in a collaborative environment.
• Enthusiasm for staying up to date with trends in AI and conversational technologies.

Personal Skills

• Good verbal and written English communication
• An initiative-taking and collaborative attitude toward learning and problem-solving.
• Adaptability to modern technologies and willingness to take on diverse challenges.
• Demonstrable experience of delivering exceptional Customer Service
• Positive and enthusiastic team player
• Accurate and logical approach to problem solving
• Ability to understand and follow
• Ability to work under pressure to agreed targets in a fast-paced environment
• Self-starter and problem solver who can work independently using your own initiative but also a proactive and dependable team player
• Professional/flexible approach to work; ensuring punctuality, tidiness and diligence with the aim to provide our customers with the best possible service
• Disciplined prioritisation, time management and scheduling abilities both for projects and individual tasks
• Willingness to learn quickly and adaptable as the situation requires
• Strong attention to detail and accuracy
• Strong emphasis on delivering an excellent customer experience
• Ability to learn new skills while following agreed operating procedures
• Have a logical approach to problem solving

What we care about:

At Bell, we believe that we are stronger together, and promote an open, collaborative culture where everyone is encouraged to be involved in the shaping of our business.

We value diversity!

We seek to employ a workforce representative of the markets that we serve and work hard to ensure that all of our staff have the opportunity to thrive within a friendly and inclusive environment.

Why join Bell:

Why join bell:

• We prioritise internal development opportunities and offer access to our Udemy training platform with over 5000 training courses
• Competitive Salary
• Flexible remote working
• A generous company pension
• 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days!
• Healthcare and dental insurance
• Life assurance
• Cycle to work scheme
• A diverse and inclusive work culture
• Modern vibrant workplaces
• Exclusive discounts with major retailers, discount gym memberships and access to our wellness centre