Senior Manager, Business Systems

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As the Senior Manager, Business Systems, your goal is to help our clients achieve what matters to them by supporting the Enterprise Governance, Risk and Compliance system (eGRC).  As the Senior Manager you will be responsible for managing the team that supports the eGRC application which houses Operational Risk and Regulatory Compliance programs and their data.  You will be be instrumental in the design, development, implementation, maintenance and second line production support of eGRC on a daily basis. You will be involved with all aspects of the system development life cycle, and work closely with partners in Technology and throughout Risk Management.  The Senior Manager also oversees second level support to all end users of the system and leads User Acceptance Testing.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• People leadership - Lead  and manage a hybrid offshore/onshore team to provide support of the eGRC platform including business as usual and project support.

• Adaptability - You require a high degree of flexibility and creativity required to be able to adapt to a constantly changing environment and to develop and adapt processes to meet such changes.

• Second level production support - Provide second level production support of the eGRC system. Work with Risk Management program leads to triage issues and ensure appropriate criticality is given to these.  Manage support relationship with third party supplier to resolve issues in a timely basis based on priority.

• Review business requirements - Influence the level of detail and clarity on the requirements, ensuring the business needs are documented and aligned with the overall system framework.

• Lead user acceptance testing - Plan and oversee the testing of system bug fixes and new requirements to ensure system is completely tested prior to implementation.

• Relationship management - Manage relationships with Business Partners, Technology Partners and external Vendors. You will  work closely with business leads and subject matter experts to ensure the systems is stable and functioning as per requirements.

• Sound judgement - Using judgement and autonomy on daily tasks, exercising considerable latitude to coordinate and execute implementation plans and summarize outcomes for small to medium application and maintenance updates.

Who you are

• You can demonstrate 3-5 years of experience in risk management, supporting operational risk programs. It's an asset if you have exposure to Systems Development Lifecycle or project management as well as have experience with Governance or Controls or a GRC platform.

• You can demonstrate strong communication skills with the ability to effectively communicate with technical teams and business stakeholders. You have experience explaining technical problems to a non-technical audience. You have experience in producing presentations and documentation for senior audience, as well as have experience with the facilitation of meetings with stakeholders.

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.

• You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.

• You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people.

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.  

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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