Booking Consultant

XRHealth Australia is a leading provider of innovative health solutions, utilising advanced Virtual Reality (VR) and digital therapeutics to improve patient outcomes. We are committed to delivering cutting-edge services and providing exceptional care. As we continue to grow, we’re looking for a passionate and tech-savvy Business Development Representative (BDR) to help drive our mission forward.

Key Responsibilities:

• Lead Generation & Qualification: Proactively reach out to new leads generated through online campaigns, assess their needs, identify opportunities, and introduce them to the value of our services to determine the best fit.
• Sales & Client Communication: Manage the progression of leads by addressing client questions and providing detailed information tailored to their needs. Guide clients through the decision-making process and ensure clear next steps are communicated to finalise their commitment.
• Appointment Scheduling & Coordination: Leverage scheduling software and CRM tools to book and manage client appointments seamlessly, ensuring an efficient and fluid process.
• Follow-Up & Relationship Management: Engage with leads and clients after initial contact to ensure all their questions are answered, build rapport, and maintain a strong relationship throughout the process. Actively follow up to confirm appointments, address any lingering concerns, and ensure ongoing client satisfaction.
• CRM Management: Maintain detailed and up-to-date records of all interactions, leads, and appointments in our CRM system (HubSpot), ensuring data integrity and streamlining future client communications.
• Tech-Savvy Process Improvement: Continuously look for ways to improve client interaction processes using technology, whether it's through better use of CRM features, Aircall integrations, or exploring new tools to enhance the client experience.

• Prior experience in business development, sales, or a similar client-facing role is essential. 
• Strong communication skills with a consultative, client-focused approach.
• Tech-savvy with the ability to effectively use communication and CRM tools such as Aircall and HubSpot.
• Highly organised, detail-oriented, and capable of managing multiple tasks in a fast-paced, tech-driven environment.
• A background in the NDIS or Allied Health sector is advantageous.
• Self-motivated and able to work independently in a fully remote environment.

• Remote role that offers flexibility and work-life balance. 
• Opportunity to work in a collaborative, forward-thinking team that’s focused on innovation in healthcare.
• Career growth potential within a rapidly expanding company that values your professional development and offers ongoing learning opportunities.
• Impact-driven work: Contribute to a team dedicated to making a meaningful difference in the lives of people through cutting-edge health technology.