Support Audio Engineer (Remote, Mexico)

Description

Riverside empowers companies to record podcasts and video interviews remotely in studio-quality. Since launching, we have experienced rapid growth and are trusted by customers such as Spotify, NY Times, NBC, CNN, and iHeartMedia.

Are you tech-savvy and a native-level English speaker? Do you love to learn and grow and do all this in a global team that works closely together? Do you like to take ownership and make an impact? Come join our Support team!

Our global teams work together to provide the highest quality support and advocate for our customers’ needs by bringing the valuable information we collect back to our Product team.

If you are passionate about helping people, know how to work in a fast-paced environment, love to learn and grow and want to make an impact in a fast-growing start-up, send us your CV.

Responsibilities:

• Interacting with users by video call, chat, and email.
• Assist with setting up customers for remote recording and offer live troubleshooting.
• Ensure the highest quality customer service, while working in a remote environment.
• Continuously learn and develop one's skill set.
• Work with other teams to deliver the voice of the customer to our product team.
• Work closely with R&D to solve issues fast and efficiently.
• Provide our knowledge team with needed drafts for articles, internal knowledge, and training.

Requirements

This makes you a good fit:

• 1 to 3 years of proven experience as a sound/audio engineer.
• Experience with sound editing and recording equipment (e.g. mixing consoles).
• Working knowledge of recording software (DAW) and hardware (e.g. Pro Tools).
• Based in Mexico.
• Tech-savvy. Solution-oriented.
• Enjoys the puzzle of solving open-ended problems
• Quick learner and loves it.
• Enjoy helping people.
• High level of empathy
• Native level English - must!
• Able to work in a fast-paced and dynamic environment.
• High flexibility for schedule changes.
• A minimum of 30 MBPS internet speed when working from home.
• A degree in audio/sound engineering, audio recording program, or theater arts focusing on audio/sound, and or a related field is a plus.