Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Territory Location: West region, which includes Texas, Arizona, California, Colorado, Utah, Washington, and Nevada
Primary Responsibilities:
Under general supervision of a Senior Manager, the Field Reimbursement Specialist will plan and engage with customers, leveraging client approved resources, to educate on access and reimbursement topics relevant to assigned client’s product. Track progress and evaluate results of assigned activities. Recommends changes in procedures. May lead or direct less complex projects or certain aspects of projects. Operates with reasonable latitude for un-reviewed action or decision, but still requires final review of work product.
Manage daily activities that support appropriate patient access to our client’s products in the provider offices and work as a liaison to other patient assistance and reimbursement support services offered by our clients. Scope and approach to the activities are defined by the client’s legal and compliance departments and may vary.
Activities may include, but are not limited to:
Review patient insurance benefit options with appropriate authorizations
Validate prior authorization requirements
Understanding of Specialty Pharmacy processes
Educate provider office staff and practice managers on logistics needed to support client product, including infrastructure needed to support in-office administration including buy and bill and monitoring of product, and important coverage and payer policy changes within assigned territories.
Educate provider office staff with understanding the payers’ coverage management strategies for product, including coding, billing, formulary, prior authorization, and appeal processes.
Identify alternate funding/financial assistance programs
Review appropriate billing and coding for products
Probe to understand office processes and ability to discern root causes of access or reimbursement issues
Assist with resolving reimbursement issues through an educational approach
Coordinate with our client’s patient services program representatives
Educate physician office staff on the use of our client’s patient assistance and support line reimbursement support services, including web-based provider programs
Deliver interactive educational presentations at various provider sites of service
Provide information on relevant reimbursement topics related to our client’s products based on client’s approval
Communicate and collaborate with client cross-functional teams to include but not limited to sales representatives, account managers and district managers based on established rules of engagement
Prioritize activities and abide by processes to maximize effective coverage of accounts and track progress while adhering to policies, procedures, and performance metrics
Leverage reimbursement knowledge and utilize resources to aid accounts and effectively build customer partnerships
Lead internal team training
Serve as a peer buddy and/or mentor to colleagues
Develop and execute business plan for assigned territory
Performs other related duties as assigned.
Experience & Educational Requirements:
Experience directly related and progressively responsible in a medical practice, private or third-party reimbursement arena, or pharmaceutical industry in sales, managed care, or clinical support. Experience within healthcare provider support such as a physician practice, patient assistance program or similar pharmaceutical/biological support program experience preferred.
Professional experience:
Preferred Experience:
Minimum Skills, Knowledge, and Ability Requirements:
Ability to effectively manage multiple client relationships (e.g., field sales, payer team, support services vendor representatives) and customer
Proven teamwork and collaboration skills with a demonstrated track record of working in highly matrixed and cross-functional organizations
Ability to manage multiple tasks, timelines, expenses, and other activities necessary to fulfill the roles and responsibilities of a Field Reimbursement Specialists
Ability to effectively work with other client’s program vendors to deliver a positive customer experience
Sound Judgment and decision-making ability with a high degree of emotional intelligence
Creative problem-solving skills
Ability to effectively manage competing priorities with a strong sense of urgency
Demonstrated territory and logistics management skills
Results oriented
Excellent communication skills with the ability to present complex information in both informal and formal settings
Ability to build and maintain effective relationships with business partners and healthcare professionals
Broad understanding of the physician buy-and-bill model vs. assignment of benefits to alternate sites of care
Deep understanding of medical and pharmacy benefits/policies
Understands the dynamics of Specialty Pharmacy vs. Specialty Distribution
Ensure processes are in place to drive pull through by providing education and resolution on reimbursement and access related issues
Ability to conduct field-based reimbursement and access support, education, and consultation to key account customers and cross-functional partners
Experience in revenue cycle, buy and bill (including billing with miscellaneous J-code), formulary, benefit investigations, prior authorization, coding, and appeals processes
Knowledge of private payer, Medicare, and Medicaid structures, systems, processes, policies, and Utilization Management criteria
Understanding of, and ability to, educate on pharmaceutical manufacturer patient support programs, including financial and co-payment assistance programs
Listens and responds appropriately to customer needs and questions
Strong presentation skills, especially effective in small groups
Above average computer skills: MS PowerPoint, MS Excel, MSWord, and MS Outlook
Specific knowledge of local payer policies related to a specific client product will be acquired during training sessions.
All interactions with allied health professionals require detailed attention to customer needs and satisfaction. And most importantly, all reimbursement activities are required to be conducted and managed within all appropriate legal and regulatory guidelines and require continuous monitoring of compliance with such guidelines and laws.
This position may require credentialing for specific facilities. This process includes passing limited medical examinations and may include some vaccinations and documentation review.
Work Environment:
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The employee will work from home and maintain a home office. The employee will travel across the United States for presentations and client meetings and will not have a defined territory. Travel may be four to five days per week. Communication will include weekly participation on team and client conference calls and maintaining email.
Physical & Mental Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
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