Product Support Representative, German Speaker (Relocation to Lithuania)

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Note: This position requires relocation to Lithuania.

Meet the Team:

Welcome to Dexcom Lithuania, the heart of Dexcom’s operations in Europe and home to our Global Business Services (GBS) Center. From our modern, spacious office in central Vilnius, opened in 2020, we support patients across Europe, the Middle East, and Africa, including their families, medical professionals, and health insurance partners. With a team of over 400 employees representing more than 45 nationalities, we are the largest Dexcom affiliate in Europe and continue to grow. 

At Dexcom Lithuania, we are continuously elevating our operations, using new technology and fostering innovation across departments and borders, collaborating with colleagues in more than 20 countries to drive Dexcom’s strategic growth. Join us in our mission to empower individuals to take control of their health as part of a dynamic, innovative MedTech company.

As a Product Support Advisor (with German language) at Dexcom, you will become an expert of our innovative continuous glucose monitoring (CGM) technology. Our products measure glucose levels in real time via a sensor, delivering accurate readings directly to smart devices. After comprehensive onboarding and training, you’ll be equipped to provide compassionate guidance and support to Dexcom patients living with diabetes, as well as to their families and caregivers.

  Where you come in:

• You will be the first point of contact for patients and medical professionals in Germany.
• You will address patient questions, product/service concerns, and troubleshoot technical issues related to Dexcom devices, mobile apps and cloud software
• You will document and analyze patient and product information, send replacements and samples, and perform patient follow-ups
• You will be the first to learn about our new products and services
• You will be responsible for educating and training patients and healthcare providers
• You will collaborate with internal teams to ensure data accuracy and confidentiality of data
• You will observe quality and regulatory requirements
• You will contribute to maintaining high satisfaction scores in regular customer surveys

What makes you successful:

• You are fluent in German, with strong written and spoken skills, and you have basic proficiency in English
• You are able to retain detailed information, analyze and effectively solve problems
• You are able to communicate effectively and professionally across various channels, including in person, over the phone, via email, and through other business correspondence
• You are empathetic and a good listener
• We are team players and collaboration is key: at Dexcom, we support other teams based on workload and resources, so your tasks and responsibilities might vary occasionally. Don’t worry, we’ll provide all the training you need!

What you’ll get:

• A comprehensive onboarding and training on the job.
• Additional compensation for German language skills.
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions 
• Fertility, Family forming, Menopause and Men’s health support services.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at the city center office location. 

Travel Required:

• 0-5 %

Experience and Education Requirements:

• Typically requires a minimum of 0-4 years of related experience and a High School diploma/certificate or equivalent.

Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.