API Enablement Specialist

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

The Connectivity team is seeking an API Enablement Specialist to join the Connectivity team in Denver. As we continue to expand our Connectivity offering for clients and partners we are looking for an individual to become the subject matter expert in all our API connections. This person will work closely with the Commercial Distribution, Product and Engineering teams to ensure we are continuously adding value to our API connections while maintaining the stability of those connections.In this role, this person will be pivotal in translating the partner and client feature requests to product and engineering while having a strategic forward thinking view on the overall impact of how FareHarbor’s API connections in the industry. 

What you’ll do here:

• Provide second-line support for complex API or technical connectivity issues to diagnose problems and coordinate with internal teams for timely resolutions.
• Understand and advocate for the benefits of API integrations across FareHarbor's distribution channels.
• Develop expertise in the FH dashboard interactions with various APIs to support the Connectivity, Apiary, and Strategic Partnership teams.
• Proactively monitor and troubleshoot API performance daily to meet SLAs with all partners including large OTAs
• Document and disseminate best practices for dashboard management to mitigate API errors and enhance efficiency.
• Create and maintain API issue resolution playbooks, educating internal stakeholders on common issues and solutions.
• Collaborate with Product, Engineering and Design teams to design and implement new monitoring tools and automated reports.
• Triage, investigate, and manage the resolution of incoming requests, bugs, and issues from Connectivity and Strategic Partnerships teams, including creating JIRA tickets for engineering involvement.
• Review and assess the business impact of feature requests, contributing to the discovery process and documentation. 
• Coordinate and participate in functional testing for new and enhanced integrations with channel API partners.
• Facilitate communication and maintain strong relationships with OTA partners, attending necessary calls and discussions. In these discussions you will discuss feature implementation and advocate for FareHarbor suppliers and API connectivity as an industry leader.

Business Impact: 

• Enhance the quality and reliability of API connectivity, improving client satisfaction and company revenue.
• Reduce inefficiencies by streamlining workflows and reducing the need for manual interventions.
• Work closely with Distribution leadership to ensure FareHarbor is at the forefront of Connectivity in the industry

Requirements:

• Experience in API management, troubleshooting, and feature development
• Excellent problem-solving skills and the ability to coordinate complex projects across multiple teams.
• Proficient in tools like JIRA, NewRelic, and common dashboard technologies.
• Collaborate effectively with different teams and translate technical details to non-technical stakeholders.
• Experience in a client-facing role, ideally with exposure to OTA or similar environments.
• Experience working in a global environment

Benefits 

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $56,320-$84,480, plus 10% bonus potential 

Application Deadline: December 18th, 2024 

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.