Fulfillment Customer Service & Data Analyst

Take your career to the next level by joining a leading eCommerce company that's redefining the industry for a greener and happier planet. With an extensive array of stores across diverse niches and countries, we offer limitless opportunities where ambition fuels success.

Discover your path to eCommerce freedom with us!

The Company in a Nutshell

GTEcom BV (https://gtecombv.com/) was established in 2018 and headquartered in The Netherlands. Our mission is to continue scaling our operations and opening & sustaining more successful global brands to achieve our target of $500M revenue and more than 50 stores worldwide by 2027. Our diverse team of 70 and growing remote e-commerce experts in their own niches from different parts of the world is helping us transform our vision of growing the company to a reality.

We are committed to cultivating a culture of hard work, freedom and responsibility, constant improvement, and positivity in our team.

The Upsides of Working with Us

• Thrive in a results-driven environment with the autonomy to shape your own approach
• Achieve a great work-life balance with remote work and flexible schedule
• Enjoy a competitive salary that reflects your skills and contributions
• Collaborate with a dynamic remote team
• Be a key player in our rapidly growing company

We’re on the lookout for a Fulfillment Customer Service & Data Analyst to join our expanding team and drive our company’s growth!

The Challenge

As our operations scale, the need for precise data analysis and seamless order fulfillment has become critical. We are looking for a Fulfillment Customer Service & Data Analyst to bridge the gap between supplier coordination, pricing accuracy, and customer service support. This role will ensure smooth order processing, maintain competitive pricing, and provide actionable insights that optimize both efficiency and customer satisfaction.

Day in the Life of a Fulfillment Customer Service & Data Analyst at GT Ecom

• Respond to customer service team inquiries about order statuses, ensuring accurate and timely updates.
• Regularly analyze and monitor product prices across various suppliers to ensure competitive pricing and profitability.
• Track and record price changes, ensuring the product listings on the website are updated accurately and in a timely manner.
• Assist in setting appropriate pricing strategies, taking into account market trends and supplier pricing updates.
• Verify supplier invoices for accuracy, ensuring the correct pricing, shipping costs, and any applicable discounts are applied.
• Maintain positive working relationships with suppliers, addressing any issues related to product availability, pricing discrepancies, or order delays.
• Ensure accurate and timely payments to suppliers, keeping records of all transactions and monitoring payment schedules.
• Record and maintain detailed records of pricing, invoices, and payment statuses to ensure transparency and accurate reporting.
• Provide regular updates and reports to management on pricing changes, order statuses, and supplier performance.

Important Numbers for this Role

• Successfully respond to and resolve 100 inquiries per day, ensuring accuracy and professionalism.
• Deliver assigned projects on time with exceptional quality and attention to detail.

Your Team When You Join Us

You will be directly reporting to the Fulfillment Operations Manager who is based in China, working alongside team members in the Fulfillment Team mostly from the Philippines.

The Fulfillment Team is responsible for managing the entire order fulfillment process for all our brands. Their main tasks include coordinating with the suppliers to ensure that the orders are shipped in a timely manner and within the approved quality standards.

We would love to hear from you if you have...

• At least 5 years of experience in e-commerce.
• Proven experience in customer service (CS) roles
• Proven expertise in data analysis, particularly using Excel
• Background in Business Intelligence (BI) development or a degree in statistics is preferred.
• Meticulous attention to detail, strong sense of ownership, and numerical proficiency.
• Ability to thrive under pressure and handle stressful situations effectively.

If you are excited about the opportunity and feel like you are a good fit, we encourage you to apply today and talk to one of our recruiters. We look forward to seeing how your skills and experiences align with our vision. If unsure, we still welcome your application and would be happy to discuss other potential roles that may be a good fit for you.

Overview of Our Interview Process

Application Submission- We’ll start by reviewing your application.

1. Invitation to Test Gorilla Assessment - You will be invited to take a 20-minute written examination to help us assess your fitness for the role and our team. Please note that passing this stage is crucial to move forward in the hiring process.
2. HR Initial Interview - Our Recruiter will reach out to you to discuss your experience and skills and discuss the next steps.
3. Final Interview - Meet with the hiring manager.
4. Offer Discussion - If all goes well, we'll discuss the offer and invite you to our pre-onboarding process.
5. Pre-Onboarding Process
   1. Background Check: Verification of your identification and declared address.
   2. Reference Check: We’ll contact your three references for their feedback.
6. Onboarding: Once all checks are completed, we’ll initiate the onboarding process.

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