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Chapter & Membership Administrative Coordinator

Remote:

Full Remote

Contract:

Full time

Experience:

Expert & Leadership (>10 years)

Work from:

United States

Offer summary

Qualifications:

High school diploma or equivalent, 2+ years of administrative/project support experience, Proficiency in Microsoft Office Suite, Strong written and verbal communication skills.

Key responsabilities:

Monitor and respond to chapter inquiries
Support special projects and preparation of reports

AAPC SME https://www.aapc.com/

51 - 200 Employees

See more AAPC offers

Job description

Location: Remote (preference for Utah candidates with proximity to corporate headquarters)

This position will play a vital role to provide administrative support to implement projects focused on increasing engagement for AAPC’s 270,000 + members. This role will coordinate and handle administrative tasks associated with assisting volunteers at the 380+ chapters who provide education and networking engagement opportunities for members. The candidate for this position will work with a number of internal and external stakeholders where preference is sought for a candidate who is located in the Salt Lake City area to occasionally be in office to coordinate projects that require onsite facilitation.

Job Responsibilities:

Oversees daily task to monitor, respond and oversee the chapter Email inbox and phone messages as well as monitor and respond to questions addressed on the Chapter Officers Facebook page
Tracks the volume of inquiries received and works with the supervisor to provide statistics, updates and information on current issues related to chapter officers.
Supports chapter team to create a FAQ resource for chapter officers based on frequency of identified questions and issues

Assists with special projects such as the distribution of chapter officer appreciation certificates, ordering and mailing of supplies to local chapters
Will maintain data and records for chapter officers, member assignments to a chapter and tracking chapter engagement events held
Schedule meetings including monthly chapter officer Q&As, quarterly New Member Orientations and will prepare agenda and supporting materials for meetings
Assist with preparation of reports and PPT presentations as needed
Coordinate the retrieval of member Email lists and oversee the scheduling of member emails for projects and communications
Coordinate the annual election process and database upload for chapter officers
Provide assistance as outlined for projects, surveys and events throughout the year

Required Skills:

Minimum of a high school diploma or equivalent with two or more years of relevant experience in providing administrative/project support
Previous customer service and/or member support services experience
Excellent time and project management skillset with ability to multi-task
Attention to details with ability to proof data and reports
Strong written and verbal communications skills to address Emails and inquiries in a professional and prompt manner
Proficiency in Microsoft Office Suite (Word, Excel, PPT) as well as ability to retrieve data from CRM

About AAPC:

AAPC (www.aapc.com) is the world’s largest and fastest-growing training, certification, and solutions association in healthcare.
AAPC Values:

DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability.

HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self.

TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others.

SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity.

INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly.

What we Offer:

Compensation commensurate with experience
Comprehensive benefits package including medical, dental and vision insurance
Health Savings Account
Generous PTO and Holiday Pay
401(k) retirement plan
Remote/virtual-office consideration

AAPC is an Equal Opportunity Employer.
This company is committed to fairness and equal opportunity in our hiring practices. We do not discriminate on grounds unrelated to a candidate's ability to perform the duties of the job. Our focus is on finding the best person for each role, based on merit and fit, to ensure success both for our company and for the individual’s professional growth.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.