Senior Windows and Virtualization Engineer

Job Description   
 

• Provide Day to Day Technology Directions Within Windows Server OS, VMware, Physical Server Hardware, Nutanix (HCI) Platform 

• Experience on Monitoring tools, Patching tools, Backup tools etc. 

• Good understanding on Hybrid cloud environment (On-prem & Cloud Platforms – Azure/AWS/GCP) 

• Maintain Global Collaboration with The Other Micron It Operations Teams, Both Internal and External To I&O 

• Operational Support Escalation 

• Incident Management and Problem Management 

• Project Execution 

• Maintain Ola and Sla Agreements with Other Micron Business Units 

• Innovation & Automation 

Specific Responsibilities Include (But Are Not Limited To): 

• Continually Improves Operations Through Routine Monitoring of System Performance Metrics and Proactive Actions. 

• Reviewing Of System Log Files, Trend Analysis, Configuration, Incident and Problem Management Processes. 

• Recommends And Works with The Solution and Enterprise Architect on System or Architectural Changes When Needed to Improve Performance, High Availability, Scalability, Or Propose Innovative Technologies. 

• Ensures Architectural Consistency and Provides Technical Direction Through Roadmap Process, Knowledge Management, Disaster Recovery Plan Development and Testing. 
  Creating All the Necessary Documentation for Any Changes In The Environment Or Innovative Technology Deployments As Reference Architecture For The Global Operation Team. 

Roles & Responsibilities 
 
Define, design, and implement core system hardware and operating system solutions. 
· Define, in conjunction with users and service providers, functionality required to support business strategies. 
· Work with customers to gather requirements, and propose, engineer, and provision system solutions. 
· Research and partner with vendors and management to select products that best meet company needs. 
· Manage system setup and standardization of features and usage. 
· Install, configure, support, and maintain hardware and operating system solutions. 
· Create system documentation, testing, training, and post-deployment assessments. 
 
Maintain systems. 
· Maintain systems by keeping them tuned and compliant with company standards for optimum performance and capacity utilization. 
· Maintain systems with the current OS, and software and firmware patches and upgrades. 
· Maintain standards of operations, such as backups, naming standards, and configurations. 
· Coordinate planned downtime and software installs of your assigned servers. 
· Communicate system status and coordinate maintenance activities. 
 
Support day-to-day operations and provide customer support. 
· Provide 24x7 on-call technical support and expertise for customer issues and service provider escalation. 
· Monitor the environment for potential system issues and resolve appropriately. 
· Adhere to the change management process for any planned maintenance, or when potential issues are identified. 
· Provide training for new team members, computer services staff, and external support teams. 
· Coordinate vendor-specific support and problem resolution. 
 
Ensure the operational health (Security, Availability, Performance, Interoperability and Reliability) of Micron’s core computing resources. 
· Establish and implement policies, procedures, and standards, and ensure conformance. 
· Plan and implement strategies for minimizing service outages, and for reducing the impact of such outages on business operations (i.e., availability, contingency, and disaster planning). 
· Adhere to Micron’s established processes and policies. 
 
Continually work to improve operations. 
· Define and adhere to established service and operational level agreements. 
· Collect, monitor, report, and interpret operating metrics. 
· Evaluate and test new software for compatibility with the computing environment. 
· Propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of the system. 
· Identify service improvement opportunities. 
 
Provide system security and access. 
· Partner with service providers and other IT teams to maintain user accounts, login scripts, user profiles, group additions, and renames. 
· Adhere to Micron’s security policies for all managed services. 
· Regularly audit systems to ensure they are meeting compliance requirements. 
 
Evolve the computing environment to meet future demands. 
· Analyze operating statistics and project future demands for service (i.e., capacity planning). 
· Benchmark best practices where appropriate. 
· Develop cost-effective solutions. 
· Communicate and collaborate with peer groups (enterprise architects, security team, network team, Storage team etc.).