Manager Hospital Area Operations - NC, SC

Our vision at Petco is Healthier Pets. Happier People. Better World. We're making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

 This is a Hybrid position working from home 2 days a week. An ideal candidate would be located within the greater Raleigh or Charlotte, NC area. 

Position Purpose:

The purpose of this Area Operations Manager position is to provide excellent operational oversight and manage business performance of multiple veterinary hospitals within their assigned market (Boston/Rhode Island). The Area Operations Manager will drive revenue and manage costs while ensuring our Petco full-service Vetco Total Care provide excellent patient care and client service. The Area Operations Manager is responsible, like all team members, for fostering cohesion and motivation within the team, and driving successful business outcomes.

Ensure that all hospital staff understand responsibilities for performing their duties in a way that creates an environment in which:

• The patient's needs always come first;

• Every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience;

• Contentious issues are dealt with and resolved as they occur when possible, or as soon as is possible;

• Exceptional teamwork and commitment to shared goals benefits the entire organization.

Essential Job Functions: The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation:

• Manage operational oversight of multiple hospitals within assigned market

• Manage overall business development, performance, and revenue

• Ensure adherence to hospital budgets

• Provide excellent client service and follow up and resolve any concerns

• Oversee payroll approval process for hospitals including relief staff

• Partner with Petco Veterinary Services to relay and implement new initiatives and training to hospital partners

• Partner with the Hospital Managers to manage appropriate product inventory and perform periodic auditing for hospital locations

• Support talent development of the Hospital Managers, Veterinarian Technicians and Concierges during the review process including creation of individual development plans

• In partnership with Talent Acquisition, assist with the hiring, staffing, and training of hospital clinic staff

Impact:

The position will impact the organization by contributing to the growth of a productive practice while focusing on a high-quality standard of care. The desired end-result is the creation of an optimal environment that ensures employee retention, patient well-being, and customer satisfaction.

Nature of Supervision:

The incumbent reports to the Director of Veterinary Hospital Operations

Supervisory Responsibility:

This position has immediate daily supervisory duties over the Hospital Office Managers in assigned market.

Work Environment:

The majority of job duties are to be conducted inside assigned Veterinary Hospitals.

Contacts:

This position will regularly communicate with clients, veterinary specialists, and companies that provide products and/or services that the practice utilizes.

Education/Experience:

• Completed Bachelor's degree in Business or a related field

• Must have at least 3 years previous experience working in hospital management-type role within the veterinary or human medical field

• Must have ability to travel locally within assigned market (approx. 50%)

• Must have excellent written and verbal communication skills

• Must have excellent telephone and computer skills

• Must be a team player willing to learn, offer creative ideas, and accept change

• Preferred: Experience managing multiple sites