Collections Supervisor

Join the IPG Team!

Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions-we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you!

Position Purpose

Reporting to the AR Manager, the Collection Supervisor is responsible for the oversight of the Collection function in accordance with business guidelines and respective policies and procedures.

Responsibilities:

• Monitor all collections activities, review delinquent accounts and take timely and appropriate action to reduce collection risk and maximize total collections.
• Evaluate high risk accounts to implement recommendations for resolution.
• Make recommendations to the credit department on any account where financial risks are identified such as downtrends on DSO.
• Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required and resolving payment disputes.
• Participate in automation and process improvement initiative projects.
• Perform month end measurements and implement appropriate action plans on unsatisfactory items.
• Update various reports related to collection activities and ensure departmental KPIs are being maintained.
• Ensure compliance with company policies and regulations and provide all necessary documentation for various audits.
• Provide training, coaching and support to collection team.
• Drive a service-oriented environment for internal/external customers ensuring SLA s are delivered timely and accurately.

Qualifications

• Minimum 5 years of relevant experience required in accounts receivable, cash posting or collections.
• Strong analytical, organizational and communication skills
• Critical thinking and excellent problem-solving skills; demonstrated ability to use own judgement and make sound decisions.
• Excellent knowledge of MS-Office Suite products (Outlook, Excel, Word)
• Ability to adapt in a fast-paced environment.
• Takes initiative and approaches work with persistence.
• Highly motivated and Customer focused (internal and external)
• Strong interpersonal and diplomacy skills, positive attitude and teamwork driven.
• Experience with AS400, JD Edwards, and High Radius would be an asset.

Why Choose IPG?

At IPG, you will find more than just a job-you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive.

Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people.

With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish!

We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG.

You belong here. Join us today!