Contact Centre Agent

About This Role

About Us: With over 4,000 team members, I-MED is all about saving lives and reducing uncertainty with accurate and timely diagnostic info. But hey, we also know how to have a blast! Monthly celebrations, morning teas, dress-up days, and charity events are just the beginning.

Position Overview: As a Customer Service Agent, you're not just taking calls—you're the crucial link between patients, doctors, and our clinical teams. It's all about bringing that empathy, problem-solving game, and tech-savvy flair to the table and making magic happen.

Take your pick! Minimum of 2 x 4-hour shift or 1 x 8-hour shift per week. In office hours are between 8am to 5:30pm, Monday to Friday. Opportunities for additional shifts if your schedule allows, including remote working shifts from 3pm - 7pm AEST. Full-time availability is required for the first three weeks of training

📖 ✏️ Student-Friendly: Starting on December 2nd, these positions are for students studying Healthcare or Human Science. Fit shifts around your placement blocks!

📍 Mount Waverley Location:

Discover the charm of Mount Waverley, VIC, where vibrant community spirit meets picturesque parks, top-notch amenities, and proximity to renowned universities!

Requirements:

💬 Amazing Communication: Clear, friendly, and empathetic

🧠 Problem-Solving Skills: Handle tricky situations with ease and care

💻 Tech-Savvy: Navigate systems and software like a pro

Diversity and Inclusion

Here at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity.

If this role stands out to you but you don't feel like you ‘tick all the boxes', we strongly encourage you to apply nonetheless as you may just bring something to I-MED that we are looking for.