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Warranty Rep II

extra parental leave

Remote:

Hybrid

Contract:

Internships

Experience:

Mid-level (2-5 years)

Work from:

Columbia (US)

Offer summary

Qualifications:

High school diploma or equivalent, At least 2 years related experience, Excellent written and verbal communication skills, Knowledge of warranty review processes.

Key responsabilities:

Evaluate and process warranty claims
Provide customer service and technical support

Lennox XLarge http://www.lennox.com/

10001 Employees

See more Lennox offers

Job description

Company Overview:

At Allied Air Enterprises, we're proof of how effective good people can be. We've based our entire business on hiring talented, dedicated professionals and giving them the resources needed to thrive. Having the right people can elevate the attitude, ideas, quality and commitment of any facility, and we're proud to say our employees do so every day. The dedication we have for promoting environmental sustainability through innovation is only possible due to our employees’ creativity and their desire to improve the world. We believe they help us create products that are better for homeowners, better for the environment, and better for the professional dealers who install them every day.

Allied Air Enterprises is a separate division of Lennox International with corporate headquarters, manufacturing, and distribution facilities located in South Carolina. We’re committed to fostering a diverse and inclusive environment that is dedicated to supporting the growth and development of every team member to reach their fullest potential. At Allied Air, we expect a lot from one another. It's an environment built on principles of collaboration, mutual success, and transparency, with the goal of growing our business through the success of our customers and people. Sounds like the kind of team for you?

Hear from employees how we energetically go after our share of the market and uphold our values as we win: https://go.alliedair.net/Intro-To-Allied

Job Description:

This warranty representative evaluates and processes warranty claims, and also supports dealers and homeowners by phone and e-mail. The person in this position will refer highly unusual situations to a higher authority for review and reconciliation.

Duties include, but are not limited to:

Provide customer service for questions related to warranty and product registration.
Provide technical support for online tools to track warranty claims and product registration.
Review warranty claims.
Resolve most non-standard warranty items independently.

Qualifications:

Requires a high school diploma or an equivalent combination of education and experience. Requires at least 2 years related experience.

Excellent written and verbal communication skills. Requires a working knowledge of products and parts. Must have developing knowledge of warranty review processes. Ability to navigate SAP and other relevant applications.